Shangri-La Hotel At The Shard London
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Customer Reviews For The Shangri-La Hotel At The Shard London


Address: 32 London Bridge Street, Southwark, London, SE1 9QU, England, UK
This hotel has averaged a score of 4.6 out of 5 by 5648 past guests
>>>Booking.com (average customer rating 4.6 out of 5 from 2467 reviews)
>>>Tripadvisor (ranked 54 of 1132 for Hotels in London and rated 4.5 out of 5 from 3197 reviews)

30/09/2019
Rated 5 out of 5 :
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30/09/2019
Rated 5 out of 5 :
My boyfriend and I recently stayed at the Shangri-La while visiting London for the first time and loved it! Staying here hit two birds with one stone, a nice play to return to at night from the bustle of the city and the epic views you get from your room (instead of having to wait in the Long queue to the viewing deck of The Shard).\n\nThe staff were incredible, super welcoming and helpful in every way. The rooms themselves are also amazing. True to Shangri-La form, the amenities were stylish and the rooms were tastefully decorated. We've stayed in the Vancouver location (also loved it) but the London location was just so neat by being in The Shard!
30/09/2019
Rated 5 out of 5 :
Absolutely fantastic experience. Cannot rate this hotel highly enough. Superb suite with awesome views. Onsite facilities including Ting restaurant and Gong bar are also excellent, Weldon everyone for looking after us.
29/09/2019
Rated 5 out of 5 :
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28/09/2019
Rated 5 out of 5 :
We came as a family today for Afternoon Tea. The food and tea were both very nice but the service was appallingly and embarrassingly slow for a 5 star hotel. 45 minutes before we received anything. We had to ask for a top up of tea and it took a further 20 minutes. It was so slow we were unable to take in the View from the Shard. There is more but I don\u2019t want to spoil the surprise. Disappointing is a polite word for what I am feeling having paid a lot.\n\nWhen pointing this out to the head waiter that had not Long come on shift it was apparent that he knew there were issues with staff training but that management did nothing about it. After refusing to pay the 12.5% (! ) service charge and being interrupted when pointing out the shortcomings we were eventually offered 50% off the bill which was fair enough. However that does not make up for an experience that will not be replaced.\n\nPerhaps if management read this they may begin to get the message.\n\nIf you go, be prepared for poor service and your expectations will be met.
26/09/2019
Rated 5 out of 5 :
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26/09/2019
Rated 5 out of 5 :
Dear jamsearcher, \n\nIt is so lovely to read that you chose Shangri-La Hotel, at the Shard, London for your \
25/09/2019
Rated 5 out of 5 :
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25/09/2019
Rated 5 out of 5 :
Dear Mr Meehan, \n\nWhat a glowing review! It is such a pleasure to read your amazing feedback about your recent stay at Shangri-La Hotel, at the Shard, London! \n\nThank you so much for choosing our hotel to celebrate your wedding anniversary and for taking the time to share your impressions with us.\n\nI will certainly ensure Adrien is recognized for his great service behaviour, and thanked for looking after you so well and making your stay extra special.\nWe call it \u201Chospitality from the heart\u201D here at Shangri-La and this is something not only myself, but all of us stand for and are very proud of.\n\nI was also very pleased to see how much you enjoyed our beautiful facilities with the stunning views we are so lucky have, especially your room on the 39th floor and our dreamy SkyPool on Level 52, and I was delighted to hear that you found the food and service in our fabulous food & beverage outlets superb.\n\nYour kind words have left us humbled and again, I would like to personally thank you for your acknowledgement. It really means a lot.\n\nWe truly hope to welcome you back to our \
24/09/2019
Rated 5 out of 5 :
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24/09/2019
Rated 5 out of 5 :
Dear Katiec1992, \n\nThank you so much for taking the time to review your recent visit to Shangri-La Hotel, at the Shard, London! \n\nWhat a pleasure to read that you chose our hotel to celebrate your birthday with your boyfriend. Happy belated birthday! \n\nIt is really lovely to hear how amazing your experience with us was and we are so glad you enjoyed our beautiful and comfortable rooms, with the breathtaking views of the city and all the amenities, equipment and little touchesprovided.\n\nWe were further pleased to read that you found the service from all our colleagues friendly, efficient and thoughtful. \nYour kind words have left us humbled and I would like to personally thank you for your acknowledgement. \n\nThank you again for your brilliant review and we look forward to seeing you again very son! \n\nBest regards, \n\nKurt Macher\nGeneral Manager
22/09/2019
Rated 5 out of 5 :
Dear Jane G, \n\nThank you so much for taking the time to review your recent experience at Shangri-La Hotel, at the Shard, London! \n\nWhat a pleasure to read how much you enjoyed our great facilities (especially our SkyPool on Level 52, the highest in Western Europe! ), our very comfortable rooms, and most importantly the attentive, helpful and friendly service provided by our colleagues.\nWe will certainly pass on your gratitude to all our team members and thank them for looking after you so well and giving you such an awesome experience.\n\nThank you again for your feedback, and we hope to welcome you back very son. For another lovely stay in the clouds! \n\nBest regards, \n\nKurt Macher\nGeneral Manager
22/09/2019
Rated 5 out of 5 :
Dear Eric N, \n\nThank you for taking the time to share you impressions with us regarding your recent stay to Shangri-La Hotel, at the Shard, London! \n\nI was really pleased to read your review about your \
21/09/2019
Rated 4.8 out of 5 :
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21/09/2019
Rated 4.4 out of 5 :
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20/09/2019
Rated 4.4 out of 5 :
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20/09/2019
Rated 5 out of 5 :
Dear GlobeTrotting823226, \n\nThank you for taking the time to review your recent visit to Shangri-La Hotel, at the Shard, London! \n\nIt is so great to hear that you loved your Iconic City View Room on Level 50, with all its smart equipment and of course the spectacular views across the city of London! \n\nWith regards to our facilities, allow me to apologise for the inconvenience you experienced. \nWe are indeed really fortunate to have our SkyPool located on Level 52 of The Shard, making it the highest swimming pool in Western Europe. It certainly provides amazing views but also comes with limited space due to the architecture and design of the building, as you could notice. \n\nDespite this, we are very glad that you were able to enjoy your experience with us and we certainly hope to see you again very son! \n\nBest regards, \n\nKurt Macher\nGeneral Manager\n
20/09/2019
Rated 5 out of 5 :
Dear worldexplorertravel, \n\nThank you so much for your great, great, great review! \n\nI am thrilled that you loved all about Shangri-La, at the Shard, from our very cool location, to our beautiful facilities, of course our stunning views, and the warm and friendly atmosphere created by our lovely colleagues.\n\nWould love to see you again son! \n\nBest regards, \n\nKurt Macher\nGeneral Manager
19/09/2019
Rated 5 out of 5 :
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19/09/2019
Rated 5 out of 5 :
Dear barryn25, \n\nThank you so much for taking the time to review your amazing stay at Shangri-La Hotel, at the Shard, London! \n\nWe were so glad that you chose to stay with us following your experience at our sister property in Paris, and it is indeed lovely to hear how much you enjoyed your time in residence and all aspects of your stay, from the location, to the views, and most importantly the warm, friendly and helpful service delivered by our colleagues.\n\nThank you for your kind words and warm recommendations, and we look forward to your next visit! \n\nBest regards, \n\nKurt Macher\nGeneral Manager
19/09/2019
Rated 5 out of 5 :
Dear Mr Hofstaetter, \n\nThank you for taking the time to share your impressions about your recent stay at Shangri-La Hotel, at the Shard, London.\n\nWhilst we sincerely appreciate your positive feedback about our very convenient location and our spacious suites, we were indeed concerned to hear your disappointment about certain aspects of your stay and truly sorry to read that your experience with us was not up to your satisfaction.\n\nWe strive to exceed our guests' expectations and only through this form of honest communication can we address any areas where we may not be fulfilling our potential. \nWe will therefore certainly share and follow up your feedback with our teams, and do hope you will give us another opportunity to welcome you back in the future, so we can showcase our Shangri-La Hospitality in its true light.\n\nBest regards, \n\nKurt Macher\nGeneral Manager
19/09/2019
Rated 5 out of 5 :
Dear dragon1990, \n\nWow, what a terrific review! \n\nI am so glad to read that you found your home away from home with us here at Shangri-La, at the Shard, and what a pleasure to be recognised as \
18/09/2019
Rated 5 out of 5 :
Dear Denise j, \n\nThank you for taking the time to review your recent experience at Shangri-La Hotel, at the Shard, London! \n\nI am very glad that you enjoyed your beautiful and comfortable room on the 40th floor, but was indeed very concerned to read that you felt let down by the negative attitude of one of our waiters and the temperate of your food yesterday morning.\nI will make sure this is addressed with our teams, to ensure a proper follow up is conducted and the necessary measures are taken, so that the challenges you faced are avoided in the future.\n\nThank you again for your feedback and we do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit. \n\nBest regards, \n\nKurt Macher\nGeneral Manager
18/09/2019
Rated 5 out of 5 :
Dear seahow, \n\nThank you for your review about your recent experience at Shangri-La Hotel, at the Shard, London! \n\nWhilst I was delighted to read your kind words and lovely comments about our beautiful property, breathtaking views and very convenient location, I was indeed concerned and deeply saddened to see that you were not impressed with our service levels and breakfast offering.\n\nAllow me to sincerely apologise for the delays and inconvenience you experienced, and rest assured that I will follow up on your comments with our teams accordingly, as we do with all feedback.\n\nIt is certainly disappointing to hear that you would consider another location on your next visit to London, however I am confident we would be able to alter your current perception and showcase our true Shangri-La Hospitality standards if you were to give us a second chance.\n\nWe do hope to see you again in the future.\n\nBest regards, \n\nKurt Macher\nGeneral Manager
17/09/2019
Rated 5 out of 5 :
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15/09/2019
Rated 5 out of 5 :
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14/09/2019
Rated 4.8 out of 5 :
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13/09/2019
Rated 4.8 out of 5 :
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12/09/2019
Rated 5 out of 5 :
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11/09/2019
Rated 5 out of 5 :
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11/09/2019
Rated 4.6 out of 5 :
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08/09/2019
Rated 4.4 out of 5 :
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08/09/2019
Rated 5 out of 5 :
Dear xonydfg, \n\nThank you so much for your lovely review about your experience in our Ting Restaurant & Lounge! \n\nWe are so glad you chose our restaurant to celebrate your anniversary - congratulations again! \n\nAnd what a pleasure to read how Valeriu turned your day around, thanks to his warm and friendly service. \nWe won't miss to thank and recognise him for his great hospitality skills. I am sure he will be delighted to hear how much of a difference he made! \n\nThank you again for the kind words and great feedback, and we can't wait to have you back! \n\nBest regards, \n\nKurt Macher\nGeneral Manager.
07/09/2019
Rated 4.4 out of 5 :
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07/09/2019
Rated 4.0 out of 5 :
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05/09/2019
Rated 5 out of 5 :
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05/09/2019
Rated 4.6 out of 5 :
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04/09/2019
Rated 5 out of 5 :
Dear malcolm03, \n\nThank you for the brilliant review about our beautiful hotel \
03/09/2019
Rated 4.8 out of 5 :
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02/09/2019
Rated 4.8 out of 5 :
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01/09/2019
Rated 4.8 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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31/08/2019
Rated 2 out of 5 :
I was here for business and absolutely loved every minute of my stay, and I can imagine that this would be an amazing hotel for couples and family as well.\n\nThe view alone is spectacular, of course. Whatever angle you look from, you are afforded a panoramic view of central and south London.\n\nThe staff are warm and considerate and remember your preferences, without being intrusive. They are also proactive in offering to help - from the moment I stepped out of the cab, they came forward to insist on helping with every single piece of luggage except my handbag (this is not universally common across all 5 star hotels)\n\nThe room was incredibly comfortable and spacious, fitted out with all the fixtures that you\u2019d expect a 5 star hotel to have. Every small detail that impacts guest experience has been thought of and provided for, from automated blackout blinds to a freestanding bathtub from which you can enjoy the view with a glass of red.\n\nThe view from the pool is another sight altogether. It is on the 52nd floor, the same level as the Gong bar, and few (if any) other buildings in London can boast of anything similar.\n\nJust before this, I stayed at another 5 star hotel in central London that the Shangri-La exceeded in every single way. They really got it right.\n\nMy only regret is that I was not\u2019t here with family to enjoy the experience together!
30/08/2019
Rated 4.8 out of 5 :
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29/08/2019
Rated 4.6 out of 5 :
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29/08/2019
Rated 4.0 out of 5 :
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29/08/2019
Rated 2 out of 5 :
As an Anniversary treat, I booked a one night stay. \n\nFirst impressions very impressive. \n\nThe room, wow what a let down. The only thing it had was a spectacular view. The wall paper was peeling and generally the room and bathroom was tired and dated. I think we were given an old worn room. \n\nThe plug sockets didn\u2019t work. Rang reception and an engineer sorted it very quickly. That was great. \n\nThe hot / cold taps were / are the wrong way round \uD83D\ude44. Again it caused some confusion. \n\nWe were given two complimentary glasses of expensive champagne and that was a lovely gesture. \uD83D\udc4D\uD83C\udffb\n\nOn checking out they added \u00A3\u00A3\u2019s to our bill for no reason. I queried it and at first there was a hesitation and then the receptionist realised I was correct. She was very apologetic. \n\nPlease check your bill when checking out. I doubt this is the first time this has happened. \n\nGo to the viewing gallery for the views but I don\u2019t think the hotel is worth the prices to stay. That\u2019s my personal opinion. \n.
28/08/2019
Rated 4.2 out of 5 :
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28/08/2019
Rated 4.4 out of 5 :
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28/08/2019
Rated 2 out of 5 :
We\u2019ve just spent one night, plus dinner and breakfast at the Shard.\nPlus points - fabulous view. We had a great view of Tower Bridge and the Thames, and the shard itself is really well situated. It\u2019s very close to Borough Market and the tube, and many interesting places within easy walking distance. The Doorman was exceptionally friendly, welcoming and professional. A lovely man indeed. Dinner was superb and our table had the view of Tower Bridge- beautiful as the sun set and it grew dark. Dining room staff were lovely. Very friendly and approachable.\nNegative points - when we checked in, the girl at reception completelY ignored me and onlY referred to my husband. I couldn\u2019t believe it. She didn\u2019t look at me, smile, include me in the conversation or even seem to notice that there was another human being standing next to my husband. Even he said \u201Cwhy isn\u2019t she talking to you?\u201D I did actually feel invisible. It was upsetting, rude and completely unprofessional. In the room, before breakfast, I pressed down on the liquid soap dispenser which shot a squirt of soap with black bits all up my arm and across my new white top. I had to wear my evening blouse to breakfast and eventually had to throw the top out, as it is permanently damaged. We were surprised when we saw it was a buffet breakfast. Although I enjoyed my continental breakfast, my husbands Full English was cold and over cooked.\nFor a 5* hotel we were disappointed with a buffet breakfast and the fact that small details (the soap dispenser couldn\u2019t have been cleaned or checked) were lacking. And finally, the poor welcome at check in was very upsetting.
27/08/2019
Rated 5 out of 5 :
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27/08/2019
Rated 2 out of 5 :
Dear 5StarTraveler777, \n\nThank you for writing a review about your experience at the Shangri-La at the Shard, London.\n\nlovely to read that you had a great experience and enjoyed your room and incredible views. \n\nWe hope to welcome you back in the near future to enjoy more star gazing. Please contact me should you need any assistance.\n\nBest regards, \n\nKurt Macher\nGeneral Manager\nThe Shangri-La at the Shard, London\n.
26/08/2019
Rated 5 out of 5 :
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26/08/2019
Rated 2 out of 5 :
Dear Klaus M, \n\nThank you for taking the time to write a very informative and positive review about our hotel.\n\nIt was with joy to read that we were able to make your birthday celebrations special and that you enjoyed the stunning views and restaurants. It is with joy to read that Kelly went above and beyond to look after you so well and I will ensure she will get recognized.\n\nWe hope that you will stay with us again in the future to celebrate more special occasions at our hotel within the clouds.\n\nBest regards, \n\nKurt Macher\nGeneral Manager\nThe Shangri-La at the Shard, London.
25/08/2019
Rated 4.8 out of 5 :
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24/08/2019
Rated 4.8 out of 5 :
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24/08/2019
Rated 4.4 out of 5 :
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23/08/2019
Rated 2 out of 5 :
Dear 800melaniej, \n\nThank you for taking the time to write this positive review about your stay experience at the Shangri-La at the Shard, London.\n\nIt is good to hear that you enjoyed our Japanese Toilets and we actually have them available in all guest rooms and public restrooms. Glad you enjoyed the stunning views, our breakfast and the other facilities. \n\nWe hope to welcome you back son and should you need any assistance please contact me or my team.\n\nBest regards, \n\nKurt Macher\nGeneral Manager\nThe Shangri-La at the Shard, London\n.
22/08/2019
Rated 5 out of 5 :
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21/08/2019
Rated 4.0 out of 5 :
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20/08/2019
Rated 5 out of 5 :
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20/08/2019
Rated 4.8 out of 5 :
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19/08/2019
Rated 4.0 out of 5 :
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19/08/2019
Rated 4.4 out of 5 :
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18/08/2019
Rated 4.6 out of 5 :
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18/08/2019
Rated 4.4 out of 5 :
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18/08/2019
Rated 5 out of 5 :
Really enjoyed the weekend here. Just a very very well run hotel. Staff were exceptional - all the staff. Location is great and recommend get a Thames Clipper boat ticket. Great way to get around and only a few minutes walk. Rooms of course are not the cheapest but guaranteed to be worth every penny.
16/08/2019
Rated 5 out of 5 :
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16/08/2019
Rated 5 out of 5 :
We stayed in an Iconic City View room which was lovely. 180 degree views of the city from the room including from the bath. You have a choice of looking at St Pauls or watching television while in the bath. Unfortunately the room was not ready when we arrived so they let us use the pool and called when the room was ready. I couldn't believe there was one changing room and my wife and I stood dripping wet in the lobby for 20 minutes while a woman finisher make up.\nThe next day we were offered breakfast which I assumed was included but were charged \u00A370 for some weak coffee, overcooked bacon and eggs that had seen better days and that was at 7am. Such as shame as it's a lovely hotel but we will not be returning due to the above events. For over \u00A3700 for one night you would expect far better!
16/08/2019
Rated 5 out of 5 :
Wow. Everything at this hotel is wow. We had a premier shard room which was exquisite, great views, fabulous amenities. We stayed during a heatwave in London and were very thankful to be able to return to a beautifully air conditioned property and made good use of the swimming pool, even though it is indoors. There are regulated swimming times so that you don't have to share the pool with rowdy children - the very pleasant pool attendants turf out any unruly children who have overstayed their time in the pool! Fabulous buffet breakfast and excellent Afternoon Tea. Overall, a wonderful experience.
15/08/2019
Rated 4.6 out of 5 :
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15/08/2019
Rated 5 out of 5 :
My recent 3 night stay (business trip) was perfectly fine, though I probably would not stay there again for personal preference. The hotel is very new and has great views over the city, but I prefer staying in Mayfair or Knightsbridge for Hyde Park access and the shopping.\n\nPros:\n\n1. Asian hotel style amenities, like toothbrush, toothpaste, razor as a matter of course.\n2. Nespresso machine, but in addition tea service and milk for coffee\n3. Views\n4. Asian style Toto toilet\n\nCons:\n\n1. While understandable in order to be high up for the views, you needed to go up 2 elevators to get to room. \n2. No newspaper as a matter of course\n3. Was surprised that for an Asian hotel, no fruit in the room.\n\nI would recommend the Shangri-la, it just was not to my taste.
14/08/2019
Rated 5 out of 5 :
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14/08/2019
Rated 5 out of 5 :
Our family trip had a amazing two night stay (July 18th - July 20th, 2019) at the most beautiful hotel in London. We had two spectacular rooms on the 43rd floor with a panoramic view of The London Eye, Tower Bridge, London Bridge, Buckingham Palace, etc. The room was incredible, even including binoculars, and details of where to look for the specific attractions as you look out the room window. As son as we arrived, we received a wonderful welcome gift, the amenities were great, included bathrobes, toiletries, combs, hair dryer, sewing kit, etc. This will definitely be my only choice of hotel for my next London trip. The staff was amazing, friendly, courteous, helpful, and went out of their way to make sure our stay was the best it could be. I highly recommend this hotel and will tell you it is worth every penny!
14/08/2019
Rated 5 out of 5 :
My husband and I almost exclusively stay in Airbnbs when we travel to Europe, preferring to have the extra space of a living room and a full kitchen. But when we discovered the Shangri-La at the Shard we decided to splurge on a 4-night stay. We are both architecture lovers, so that combined with the views made it an easy decision and one we are so glad we made! \n\nWe were greeted by super friendly concierge when we arrived late at night, they directed us to the hotel lobby which is actually an elevator ride up. The vibe at the hotel was a bit trendier than what we usually prefer, but everyone working was beyond nice and helpful without much pretension. \n\nWe booked the Superior Shard Room but were then offered an upgrade at the hotel for a small additional cost. We were told the room had better views but was a similar size, but unfortunately not sure exactly which one it was. Our room on the 48th floor was spacious and luxurious, with tons of little touches like a heated towel rack, different types of pillows, and robes/slippers - but of course, the real show stopper was the amazing views of everything from the London Eye to the Tower Bridge. We absolutely loved being able to take it all in from sunrise to moonlight from the floor to ceiling windows. We also appreciated there being space for a desk, as well as very fast Wi-Fi - these facets are important to us as we need to check in with work regularly when we travel.\n\nWe went to the rooftop bar one night where we were quickly accommodated though we didn't have a reservation. The drinks were a bit overpriced and overly sweet, but the music, views, and vibe made it worth the expense! We were happy we decided to stop in. \n\nA few things to note- if you value your privacy this may not be the hotel for you. Though the hotel has automatic blinds for the floor-to-ceiling windows to utilize, if you are not using them, there is a very obvious reflection and you can easily see into the rooms next door to you and vice versa. It was a bit jarring the first time I noticed it, but coming from a large city not a huge deal to me. \n\nThe room service (which we ordered late our first night after we arrived), was very expensive for the quality and portion size. But of course, it's wonderful to have 24-hour service available.\n\nThe location was great - you're right next to a train station and Borough Market. And there are tons of options for food, drink, and groceries/essentials a short walk away. We also enjoyed being able to walk across the London and Tower Bridges. \n\nWe absolutely loved our time in London and at the Shangri-La, and would stay again in a heartbeat!
14/08/2019
Rated 5 out of 5 :
Was a bit wary at spending so much on 3 nights in a hotel but it was worth it ! The hotel was beautiful, and the staff so friendly and helpful. The room was wonderful and the bed huge, but the view is what makes it worth the money ! I cannot explain how amazing it was to go to sleep with the blinds open and the the lights of London all around. Then wake up to the sun rising over the city. If you want something special go to this hotel !
13/08/2019
Rated 5 out of 5 :
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