Sheraton Skyline Heathrow Hotel
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Customer Reviews For The Sheraton Skyline


Address: Heathrow Airport, Bath Road, Hayes, England, UK, UB3 5BP
This hotel has averaged a score of 4 out of 5 by 3966 past guests
>>>Booking.com (average customer rating 4.1 out of 5 from 799 reviews)
>>>Tripadvisor (ranked 8 of 14 for Hotels in Hayes and rated 4 out of 5 from 3166 reviews)

30/09/2019
Rated 3.8 out of 5 :
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27/09/2019
Rated 4.8 out of 5 :
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23/09/2019
Rated 3.8 out of 5 :
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23/09/2019
Rated 4.6 out of 5 :
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22/09/2019
Rated 4.8 out of 5 :
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14/09/2019
Rated 3.8 out of 5 :
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13/09/2019
Rated 4.2 out of 5 :
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03/09/2019
Rated 4.2 out of 5 :
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02/09/2019
Rated 3.5 out of 5 :
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01/09/2019
Rated 3.8 out of 5 :
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30/08/2019
Rated 4.6 out of 5 :
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30/08/2019
Rated 4.0 out of 5 :
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25/08/2019
Rated 4.6 out of 5 :
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20/08/2019
Rated 4.8 out of 5 :
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18/08/2019
Rated 3.8 out of 5 :
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17/08/2019
Rated 4.8 out of 5 :
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14/08/2019
Rated 4.6 out of 5 :
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14/08/2019
Rated 4 out of 5 :
Dear AndreaH161, \n\nThank you for sharing your lovely comments on TripAdvisor in regards to your recent stay at the Sheraton Skyline Hotel. \n\nIt gives me a great pleasure to see that with my team we exceeded your expectations during your visit and you had a memorable experience in our hotel. Our Sky Garden is the signature of Skyline and the perfect location for relaxing. We are also very proud of the Long service team members some of whom have been in the hotel for over 30 years.\n\nWe look forward to welcome you back to the Skyline once your travels bring you back to London. \n\nHave a nice week ahead.\n\nWarmest regards\nPaul Davies\nGeneral Manager.
12/08/2019
Rated 4.8 out of 5 :
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11/08/2019
Rated 4.8 out of 5 :
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09/08/2019
Rated 4 out of 5 :
Dear 06644vpjohnk, \n\nThank you for taking the time to add your review to Trip-advisor.\n\nI am very sorry to read of the disappointment and inconvenience that you encounter due to the parking fine. Please be assured that we will contact Parking Eye for the issued ticket, please contact Sheraton Skyline team directly with more details on parking ticket. Whilst we attempted to serve our guests effectively and efficiently as possible and unfortunately parking is managed by 3rd Party Company and we will address these matters with the appropriate team. \nWe do take all guest feedback extremely seriously and I very much regret your disappointment on this occasion.\n\nKind Regards\nPaul Davies\nGeneral Manager.
09/08/2019
Rated 4 out of 5 :
Dear Stato71, \n\nThank you for taking the time to share your positive experience on TripAdvisor during your visit at the Sheraton Skyline Hotel.\n\nI am pleased to hear you had an enjoyable stay with us as we managed to exceed your expectations such as service, location and package. Skyline is in a perfect location to Heathrow Airport with great transportations links and our car park has a capacity of 385. \n\nWe look forward to welcome you back to the Sheraton Skyline Hotel in the near future. \n\nHave a wonderful week ahead.\n\nWarmest regards\nPaul Davies\nGeneral Manager.
07/08/2019
Rated 4.4 out of 5 :
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02/08/2019
Rated 4 out of 5 :
This was my second time here, this time travelling with my two sons. It was a beautiful room, and the Executive Lounge was great, with a fantastic view over Heathrow Airport runway. The buffet breakfast was also excellent, with some very helpful staff on-hand.\n\nThe main problem for me with this stay was that my card stopped working for accessing my room/floor, and I needed to speak with Reception to correct this. Unfortunately, this was at a time when many people were trying to check out. I queued in the Elite Member queue, apparently behind one person --- there seemed to be several other queues for other people checking out. When the person in front of me finished, a large, aggressive customer forced his way in front of me saying that he'd been queuing up waiting (he had, but in the \
30/07/2019
Rated 3.8 out of 5 :
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30/07/2019
Rated 4 out of 5 :
Dear Harveen G, \n\nThank you for sharing your amazing experience at the Sheraton Skyline Hotel on TripAdvisor. \n\nIt gives me a great pleasure we to see that we went above and beyond and made your stay with us memorable. Both Ash and Andreas has been with us for many many years and true ambassadors of the Skyline with great passion for their job. They will be recognised for the great service they have provided you with during your time in our Sky Garden and Sports Bar ! \n\nWe look forward to welcome you back to the Skyline once your travels bring you back to London.\n\nHave a wonderful week ahead. \n\nWarmest regards\nPaul Davies\nGeneral Manager.
29/07/2019
Rated 4.8 out of 5 :
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28/07/2019
Rated 3.6 out of 5 :
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28/07/2019
Rated 4.2 out of 5 :
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26/07/2019
Rated 4 out of 5 :
Dear Chem73, \n\nThank you for taking the time to share your comments in regards to your recent stay at the Sheraton Skyline Hotel. \n\nHere at the Skyline we pride ourselves on delivering an exceptional service to all our guests. It gives me a great pleasure to see that we managed to exceed your expectations during your visit and that you were impressed with our legendary and famous Sky Garden and our charismatic Sports Bar & Grill. The Sheraton Skyline is the ideal choice when staying near Heathrow whether travelling on business or pleasure with 385 car park spaces and the biggest bedrooms in the area. Conveniently located beside the airport, with the Hoppa bus operated by an external contractor, it offers easy access to all terminals. \n\nThank you once again for your review on Trip Advisor and we hope we are of service to you again in the future. \n\nYours Sincerely, \nPaul Davies\nGeneral Manager\n\n.
26/07/2019
Rated 4 out of 5 :
Dear Cathy B, \n\nThank you for taking the time to share your experience at Sheraton Skyline Hotel. \n\nI am pleased to see that you had a pleasant and enjoyable stay with us, especially at our Sports Bar&Grill. We have a huge variety of dining experiences and our charismatic and conceptual Sports Bar & Grill is the best Burgers concept in Heathrow. \n\nWe look forward to welcome you back to the Skyline when your travels bring you back to London! \n\nHave a wonderful week ahead.\n\nWarmest regards\nPaul Davies\nGeneral Manager.
22/07/2019
Rated 4.2 out of 5 :
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22/07/2019
Rated 4.8 out of 5 :
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22/07/2019
Rated 4 out of 5 :
Dear Maria Angela G, \n\nThank you for taking the time to share your feedback in regards to your recent stay at the Sheraton Skyline Hotel. \n\nI am extremely disappointed to hear that we did not manage to exceed your expectations while with us. Please accept our sincere apologies for the inconvenience caused during your visit. We are working on a refurbishment plan for our property over the next 12 months, and your feedback will only help us as well to take actions in terms of guidelines for our future. Unfortunately, Heathrow are is Operated by an External company - Hoppa, which is providing the shuttle services. There is a free public transportation, however, bear in mind there is quiet some walk with this option. \n\nWe would love to welcome you back again to the Sheraton Skyline Hotel and better your experience while with us. We have the biggest bedrooms in the area with an amazing breakfast buffet. A huge variety of dining experiences and offerings as such the superb Madhu\u2019s a fine dining Indian restaurant, the legendary and famous Sky Garden or the charismatic and conceptual Sports Bar & Grill with the best Burgers concept in Heathrow. Outstanding meeting facilities, Starbucks, gift shop, free Wi-Fi and 385 car parking spaces.\n\nHave a wonderful week ahead ! \n\nWarmest regards\nPaul Davies\nGeneral Manager \n\n.
20/07/2019
Rated 4 out of 5 :
Dear GilbertSheffield, \n\nThank you for taking the time to add your review to Trip-advisor.\n\nI am very sorry to read of the disappointment and inconvenience that you encounter due to the parking fine. Please be assured we have already contacted Parking Eye for your ticket cancellation, Whilst we attempted to serve our guests effectively and efficiently as possible, unfortunately at times there are such incidents when staff member record a wrong Car Registration number errors sometimes can be experienced and I do regret inconvenience you have experienced.\n\nWe do take all guest feedback extremely seriously and I very much regret your disappointment on this occasion.\n\nKind Regards\nPaul Davies\nGeneral Manager.
17/07/2019
Rated 4.4 out of 5 :
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17/07/2019
Rated 4 out of 5 :
Dear Richardfromnz, \n\nGreetings from sunny London ! \n\nI would like to take this opportunity and thank you for sharing your fantastic experience at the Sheraton Skyline Hotel on TripAdvisor. \n\nIt gives me a great pleasure to see that we managed to exceed your expectations while with us and that you have enjoyed our legendary Sky Garden and our superb Madhu\u2019s a fine dining Indian restaurant. \n\nThe Sheraton Skyline is the ideal choice when staying near Heathrow whether travelling on business or pleasure and we hope to have the pleasure of welcoming you back in the near future! \n\nHave a lovely week ahead.\n\nWarmest regards\nPaul Davies\nGeneral Manager.
17/07/2019
Rated 4 out of 5 :
Dear Travelwkiddies, \n\nThank you for taking the time to share your feedback in regards to your recent visit at the Sheraton Skyline Hotel. \n\nI am happy to hear that we managed to exceed your expectations during your visit and you had an amazing family time with us! Here at the Skyline our goal and culture is going the extra mile for all our guests ensuring a pleasant and memorable stay with us. \n\nUpholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to welcome you back whenever your travels bring you back to London. \n\nHave a wonderful week ahead.\n\nWarmest regards\nPaul Davies\nGeneral Manager \n.
17/07/2019
Rated 4 out of 5 :
Dear Marina W, \n\nThank you for taking the time to share your wonderful experience you had at the Sheraton Skyline Hotel on TripAdvisor. \n\nI am delighted to see that you had a pleasant and enjoyable stay with us from the time of your arrival to your departure. We pride ourselves on delivering an exceptional service to all our guests and your recognition means a lot ! \n\nWe would love to welcome you back to the Skyline when your travels bring you back to London. \n\nHave a great week ahead. \n\nWarmest regards\nPaul Davies\nGeneral Manager.
16/07/2019
Rated 4.4 out of 5 :
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13/07/2019
Rated 4.0 out of 5 :
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12/07/2019
Rated 3.8 out of 5 :
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11/07/2019
Rated 4 out of 5 :
I picked it because of being a member of the spg group who own this hotel. I got a very lukewarm welcome on arrival, no would I like an alarm call, what time is my flight the next day etc. All he said (asian male) enter your pin ! Not one bit of advice about the hotel, Wi-Fi, would I like breakfast, restaurants etc. No acknowledgement of being an spg member, this is the first time this has happened in an spg hotel.\nThe hotel rooms themselves are fine, I used their park and fly, which is why I've given it a higher rating, as this is very good. There is also a free bus ( you go over the road outside ) outside that takes you to Heathrow for free.\nI did use the swimming pool, its a bit tired looking and could do with a few small repairs, but usable.\nWe ate in the restaurant Madhu's, Asian cuisine. It was fantastic. The waiter explained the dishes to us, and we enjoyed everyone of them. \nAll in all a good stay, but disappointed by the lack of customer service, which is unusual for the spg group.
10/07/2019
Rated 3.8 out of 5 :
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08/07/2019
Rated 4.8 out of 5 :
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05/07/2019
Rated 4 out of 5 :
Dear williamclchan, \n\nThank you for taking the time to share your detailed feedback and experience in regards to your recent stay at the Sheraton Skyline Hotel. \n\nI am pleased to hear that you had a wonderful stay with us and we managed to exceed your expectations during your visit. With the biggest bedrooms in the area and with huge variety of dining experiences and offerings such as Madhu\u2019s a fine dining Indian restaurant, the legendary Sky Garden and our Sports Bar & Grill with the best Burgers concept in Heathrow - the Sheraton Skyline is the ideal choice when staying near Heathrow whether travelling on business or pleasure with great connections to Central London and Heathrow Airport. We pride ourselves on delivering an exceptional customer service and I am more than happy to see that Petya made your stay memorable and went the extra mile. She is a valuable asset to our Skyline team and a true ambassador. People do make an organization and I am very proud of the Long service team members some of whom have been in the hotel for over 30 years.\n\nCurrently we are also looking into ideas to refresh our property and we are working on a refurbishment plan over the next 12 months, and your feedback will only help us as to take actions in terms of guidelines for our future.\n\nWe look forward to welcome you back to the Sheraton Skyline Hotel once your travels bring you back to London. \n\nHave a great week ahead.\n\nWarmest regards\nPaul Davies\nGeneral Manager.
04/07/2019
Rated 4.6 out of 5 :
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03/07/2019
Rated 4.8 out of 5 :
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01/07/2019
Rated 3.8 out of 5 :
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01/07/2019
Rated 4.6 out of 5 :
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30/06/2019
Rated 4.2 out of 5 :
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18/06/2019
Rated 4.4 out of 5 :
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09/06/2019
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05/06/2019
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05/06/2019
Rated 3 out of 5 :
We spent one 'in-transit' night at the hotel. We had arrived in on a ba Flight (terminal 4, from memory) from Croatia and were flying out again the next morning.\n\nThere is an airport hotel shuttle bus which covers multiple hotels. The cost is \u00A35 one-way (return tickets are also available) payable on the bus or with tickets purchased before hand. Credit cards are accepted. Our bus was delayed and the next morning (travelling to terminal 2) we took a taxi which was orgainised by the concierge. This cost about \u00A310, from memory. \n\nAs expected from a Sheraton, the hotel is great. Good service, nice rooms, efficient wake up call, etc. They have a few dining options in the hotel, including a sports bar and an Indian restaurant. We had dinner at the Indian Restaurant which was convenient and of a reasonable standard, but I would not really recommend it. I thought that it was a bit pricey and nothing special. \n\nWe had breakfast at the hotel which was all pretty much as expected from a Sheraton. I. E. A wide variety of good options to choose from.\n\nWe thought that the hotel was reasonably priced.
03/06/2019
Rated 3 out of 5 :
Dear Mary P, \n\nThank you for taking the time to share your comments in regards to your recent stay at the Sheraton Skyline Hotel. \n\nI am disappointed to hear that we did not manage to exceed your expectations while with us. Could you please contact us directly on sh. Lhrss. Skyline@Marriott.com so we could investigate further the issues mentioned to ensure this was an isolated incident. \n\nWe look forward to hear from you and restore your trust within us. \n\nWarmest regards\nHelder Martins \nDirector of Operations.
03/06/2019
Rated 3 out of 5 :
Stayed here the night before our flight to Las Vegas. We enjoyed our nights stay at the hotel, we had a decent room with a comfortable bed, enjoyed a nice meal in the sports bar and also went for a relaxing swim in the indoor swimming pool. We can also order food and drink while you relax poolside which I think is a nice touch with the airport jus a two minute taxi ride away as well I would most definitely stay here again if flying from Heathrow.
02/06/2019
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02/06/2019
Rated 3 out of 5 :
Dear tg80, \n\nThank you for taking the time to share your feedback in regards to your recent stay at the Sheraton Skyline Hotel.\n\nI am extremely disappointed to hear that we have fallen short on our goal to provide you with exceptional customer service and a memorable stay while with us. Please accept our sincere apologies for the inconvenience caused during your visit. A member of my team will be shortly in touch with you to discuss in depth your experience. \n\nI hope we will have a chance to welcome you back to the Skyline and restore your faith within us. \n\nHave a wonderful week ahead. \n\nWarmest regards\nHelder Martins \nDirector of Operations.
31/05/2019
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31/05/2019
Rated 3 out of 5 :
Fantastic hotel if you are looking to host a large wedding. The banqueting halls can be partitioned or opened up depending on requirements, with ample space to suit any number of room configurations. The events team were very good to deal with and went out of their way to ensure everything with the venue ran perfectly, especially as we were using an outside caterer. The rooms, whilst not the most modern, were a good size and decorated tastefully. The sub-tropical is lovely and also made for a unique reception area. Though the Skyline is more of an airport/business hotel, with the right styling, it has fantastic charm and great areas for your wedding photography.
30/05/2019
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28/05/2019
Rated 3 out of 5 :
This hotel was a great choice, and I will be returning. Comfortable rooms, nice upscale Indian restaurant and a surprising American Bistro which had many more food choices that what you would expect. Well done. Have the hotel arrange a taxi for you in the morning (A Pre-Booked Car that only handles the Sheraton and Marriot) for 12 pounds. Easy does it!
27/05/2019
Rated 3 out of 5 :
This hotel was suggested to me by a good friend. Excellent choice and a very easy to find this hotel. Great welcome and check in a delight, room spacious and comfortable. All well appointed and a delighted with everything. Reasonable car park and amazing views of the runway. \nPerfect start to a holiday!
27/05/2019
Rated 3 out of 5 :
Not a fan of airport hotels and they are often perfunctory affairs and this hotel was booked as an \u2018oh well it\u2019s handy for Heathrow \u2018 choice. \n\nAnd the staff were excellent, the swimming pool was great, the sports bar was fun and the Madhus Indian restaurant was fantastic. \nEverything worked perfectly, comfortable room. \nHighly recommend, would use again.
26/05/2019
Rated 3 out of 5 :
Dear X1994gxianb, \n\nThank you for placing your review on trip advisor and sharing your experiencing with us. Please accept my sincere apologies that we did not meet your expectations as a Sheraton Skyline Hotel as you felt the property needs refurbishment. We recognize that the Sheraton Skyline may not be the most modern of hotels and functional is a very apt adjective, Until our owners approve our renovation plans there is little we can do however I am pleased to read your positive comments on certain aspects. \nAbove all else, the quality of the interaction with our guests is paramount. \nI hope you choose Sheraton Skyline hotel should your travels brings you back to Heathrow. \n\nHave a pleasant week ahead.\n\nWarmest Regards\nThierry Henrot\nGeneral Manager\n.
26/05/2019
Rated 3 out of 5 :
Dear Fmcsbu, \n\nThank you for taking the time to share your feedback on TripAdvisor in regards to your recent stay at the Sheraton Skyline Hotel. I am extremely disappointed to hear that sadly this time we did not manage to exceed your expectations while with us. Currently we are also looking into ideas to refresh our property to assure a better product for loyal guest like yourself and your practical views are very helpful to us.\n\nWe strive to provide our guests with an excellent customer service and I would like to take this opportunity and thank you for apprising our staff. I hope we will have a chance to welcome you back to the Skyline in the near future and restore your faith within us. Have a wonderful week ahead. \n\nWarmest regards\n Thierry Henrot\n General Manager.
24/05/2019
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21/05/2019
Rated 5 out of 5 :
Booked this for the start of our holiday to the Maldives it included parking for ten nights.\nWhile this is a lovely hotel that has the Heathrow Hoppa to AlL terminals stop here ( not all the hotels I looked at did) The welcome we received from Andre was way above what I expected when checking in. \nlovely man Very informative, nothing was too much trouble with our questions. Made us feel like vip guests.\nThe rooms were large and spacious and the sky bar was lovely to sit and relax in.\nWould recommend and use again in the future.
20/05/2019
Rated 5 out of 5 :
A easily accessible hotel positioned right next to Heathrow but so well insulated you wouldn\u2019t know. Large comfortable rooms which are well furnished. Plenty of car parking which is right by the hotel. Pleasant & efficient Staff. Highly recommended.
18/05/2019
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18/05/2019
Rated 5 out of 5 :
Very spacious hotel with rooms overlooking a central atrium/pool. The room on the 1st floor was of a high standard with a huge bed. Privacy may be an issue as people in the bar below can see into the rooms and there limited natural light so a little dark. I did find it very hard to sleep as despite putting the A/C on to its highest setting it seemed to be pushing out warm air so had a uncomfortable night. Overall the hotel ambiance is nice with lots of great facilities\n.
18/05/2019
Rated 5 out of 5 :
Stayed here for a one-night business trip to London. This is a decent airport hotel option for Heathrow. It does the job, with spacious hotel and rooms, and the sports bar looks good. Overall recommended.
16/05/2019
Rated 5 out of 5 :
Visited Starbucks at da hotel for a Cup of Coffee, excellent service by the staff, Sam and James were really helpful, friendly, always smiling, that's what I would say having a nice cup of Coffee served by Great Staff.
15/05/2019
Rated 5 out of 5 :
You would not know this hotel is facing the Heathrow runway - it is very quiet making for peaceful sleep and a very pleasant atmosphere - perfect for rest after a Long flight. Staff are professional and engage customers with a real interest in service and being of assistance. The price of the hotel can be high so it's better value if you can book it at a discount as the premium isn't necessarily worth it if you pay the typical published rate. There are several amenities that short - stay travellers may not use such as an indoor swimming pool. so I imagine the pricing reflects these extra services. many nice touches: free newspapers including The Times and the Financial Times, free Wi-Fi, free water in the rooms. Beds, pillows, and blankets are all very comfortable and made for great sleep. Peaceful, pleasant, and recommended. The thermostat in the room is a bit odd to use - but that didn't detract from my stay significantly. Reliable comfort and convenience in a welcoming, service-oriented atmosphere.
15/05/2019
Rated 5 out of 5 :
We booked the hotel as part of a stay and fly package with parking. The rooms were a good size, and clean. The food in the restaurants is a little pricey, but you will find that in all hotel airports. Overall a comfortable stay, with plenty of amenities.
15/05/2019
Rated 5 out of 5 :
Dear PhotosbyPharos, \n\nThank you for taking the time to share your feedback on TripAdvisor in regards to your recent stay at the Sheraton Skyline Hotel. \n\nI am extremely disappointed to hear that sadly this time we did not manage to exceed your expectations while with us. Rest assure your comments will be fully discussed with the relevant head of department and we will do our best to ensure this was an isolated situation. Currently we are also looking into ideas to refresh our property and your practical views are very helpful to us. We strive to provide our guests with an excellent customer service and I would like to take this opportunity and thank you for apprising our Housekeeping staff.\n\nI hope we will have a chance to welcome you back to the Skyline in the near future and restore your faith within us.\n\nHave a wonderful week ahead. \n\nWarmest regards\nThierry Henrot \nGeneral Manager.
09/05/2019
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09/05/2019
Rated 5 out of 5 :
Dear David H, \n\nThank you for taking the time to share your comments on TripAdvisor in regards to your recent stay at the Sheraton Skyline Hotel. \n\nYour feedback has been acknowledge and our team was in touch with you in regards to this matter. \n\nI hope we will have the opportunity to welcome you back to the Skyline in the near future and restore your faith within us. \n\nHave a wonderful weekend ahead.\n\nWarmest regards\nThierry Henrot \nGeneral Manager.
09/05/2019
Rated 5 out of 5 :
Dear R04678, \n\nThank you for taking the time to share your comments in regards to your recent stay at the Sheraton Skyline Hotel. \n\nI am extremely disappointed to hear that you had such an experience during your visit. Here at the Skyline we pride ourselves on delivering an exceptional customer service to all our guests, sadly we have fallen short on our goal. Rest assured your feedback has been discussed with our Front Office Manager and steps will be taken to ensure this was an isolated issue. I am glad to hear that you have enjoyed our facilities such us our Sky Garden and swimming pool and the room conditions we above your expectations. \n\nI hope we will have a chance to welcome you back to the Skyline when your travels bring you back to London and restore your faith within us. \n\nHave a wonderful weekend ahead.\n\nWarmest regards\nThierry Henrot\nGeneral Manager.
07/05/2019
Rated 5 out of 5 :
Dear Dazzar1234, \n\nThank you for taking the time to share your feedback in regards to your recent stay at the Sheraton Skyline Hotel.\n\nHere at the Skyline we pride ourselves on delivering an exceptional service to our guests and I am extremely disappointed to hear that we did not manage to exceed your expectations during your visit. We have discussed your comments with the relevant head of department to ensure this was an isolated issue. \n\nWe hope to have the opportunity to welcome you back to the Skyline in the near future and restore your faith with in us. \n\nHave a wonderful week ahead.\n\nWarmest regards\nThierry Henrot \nGeneral Manager.
05/05/2019
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04/05/2019
Rated 5 out of 5 :
Dear Joeybear1, \n\nThank you for your review, \n\nIt was truly disappointing to learn you didn't find our Sheraton Sleepers mattress very comfortable. As previously corresponded by our hotel Duty Manager, indeed this is our standard practice.\n\nWe do take all guest feedback extremely seriously and I very much regret your disappointment on this occasion.\n\nYours Sincerely\nThierry Henrot\nGeneral Manager\n.
04/05/2019
Rated 5 out of 5 :
My husband stayed here one night for business. Very nice hotel with a comfortable room. How ever, next time at Heathrow he choose Marriott instead due to poor Wi-Fi at the Sheraton skyline. He stayed I a room on third floor at the east wing, think it was 3135.\n.
04/05/2019
Rated 5 out of 5 :
The hotel is looking a bit tired but has very nice staff and is a good price for an airport hotel. Inside the decor is smart and there are plenty of things like extra towels and tea/coffee facilities. The shower is excellent with lots of power. \n\nThe only issue was cleaning as, after arriving late and not paying much attention to the room, when leaving in the morning and checking under the bed that we hadn\u2019t dropped anything, there was a baby\u2019s dummy, old receipts and other dirt. The bathroom vent was handing off the ceiling and cobwebs were behind the curtains. Not the cleanest hotel I\u2019ve stayed in!
03/05/2019
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01/05/2019
Rated 5 out of 5 :
Dear pkd T, \n\nThank you for taking the time to share your comments in regards to your recent stay at the Sheraton Skyline Hotel. \n\nWe pride ourselves on delivering an exceptional customer service to all our guests and I am deeply disappointed to hear that we fell short on our goal during your visit. Jaison has been with the company for over 10 years and I have personally spoken to him in regards to this matter. Let me assure you his intentions were not to make you feel unwelcomed nor to embarrass you. I am really sorry you felt this way, please accept our sincere apologies. \n\nI would like to take this opportunity and thank you for appraising our hotel and facilities. I hope we will have a chance to welcome you back to the Skyline in the near future and restore your faith within us. \n\nHave a wonderful week ahead.\n\nWarmest regards.\n\nThierry Henrot \nGeneral Manager.
26/04/2019
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23/04/2019
Rated 5 out of 5 :
My parents and I had an enjoyable stay at the hotel particularly spending the evening at the pool. The staff were exceptionally friendly and we found the service to be of a high standard. The quality of food offered at breakfast could be improved which is why I have rated the hotel 4 out of 5.
22/04/2019
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