St John Hotel
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Customer Reviews For The One Leicester Street Hotel


Address: 1 Leicester St, London, WC2H 7BL, England, UK
This hotel has averaged a score of 4 out of 5 by 309 past guests
>>>Tripadvisor (ranked 96 of 664 for B and rated 4 out of 5 from 309 reviews)

08/02/2018
Rated 1 out of 5 :
Received an email from the hotel stating they are closing down and they would be issuing me a refund. This email came less than two weeks before I was set to arrive. Now I have to spend more than double my budget to book something...
06/02/2018
Rated 1 out of 5 :
Turned up on Saturday 3rd February to discover from the chap in the reception that the hotel was closed for the week. Told that they had emailed everybody to advise them. Well obviously I never got that email otherwise I wouldn't have wasted my time...
30/01/2018
Rated 4 out of 5 :
Second visit, bit more expensive this time. In theory, a superior room that was higher up the pecking order than the post supper room, but don't think there was much in it for the extra price. However, comfortable facilities & feels secure. Good continental breakfast...
27/01/2018
Rated 4 out of 5 :
We chose this hotel because of its close proximity to The Queens Theatre where we had booked to see Les Miserables. It wa s less than a 5 minutes walk away. Its right by China Town with a great choice of restaurants. Check in was...
26/01/2018
Rated 1 out of 5 :
OUTRAGEOUS! That is the only word I have to describe this establishment. my partner, his family and I paid for their parents to go to London for the weekend to watch a show and go to stay at this hotel. When they got there, what...
25/01/2018
Rated 1 out of 5 :
Got a email 2 days before we were meant to stay here saying its been cancelled for renovations... Booked this hotel as it was 5 minutes away from the Prince Edward theatre to see Aladdin. Alternative hotel given 25 minutes away by train, absolutely ridiculous....
20/01/2018
Rated 4 out of 5 :
What a great spot, so near to everything touristy...we had breakfast in Leicester Square, lunch on the embankment and drinks in Hyde park, Winterwonderland. Quirky rooms, but all amenities in the room, tea coffee etc....it was cold as the heating didn't work properly, but we...
24/12/2017
Rated 4 out of 5 :
Right in the centre of London it is rare to find a small boutique hotel like this with unique décor. Bedrooms were great with lots of nice interesting features. The breakfast room was very cold so I suggest you have breakfast in your room.
17/12/2017
Rated 4 out of 5 :
Stayed here for 3 nights (weekend) in december. Very central location, right by Leicester Square. Nice rooms but quite small. Friendly staff, generous breakfast. a lot of noise from the streets, bring earplugs if youre a light sleeper!
13/12/2017
Rated 3 out of 5 :
Booked this hotel with Amoma, double room with breakfast. Be aware that breakfast was limited. You pay extra if you, like me, would like English breakfast. I was allowed the continental breakfast which cost £10 but not the full English which cost £12. I...
12/11/2017
Rated 4 out of 5 :
Staying in central London for an awards ceremony the Leicester house hotel was booked through last minute.com Good sized bed, nice bathroom reasonable television etc. The usual stuff The main selling points were that its a 1 minutes walk to Leicester square or Chinatown and you...
08/11/2017
Rated 5 out of 5 :
Really happy with our choice of hotel for a recent short break in London. Just a few steps out of Leicester square and you were there. We were seeing Les Misérables and I don't think we could have been any closer to the theatre. The...
05/11/2017
Rated 4 out of 5 :
Stayed for weekend in a suite and was very impressed with the room and the service. Concierge couldn't have been more helpful and if you like a city break this is a great place to stay in London. Room was surprisingly spacious with a really...
03/11/2017
Rated 2 out of 5 :
Booked this as birthday treat for my daughter and her boyfriend. The electrical sockets in the room did not work, the heating was broken, the lift was broken and the keys repeatedly did not work. Staff were unhelpful. Hotel needs some attention. Good location but...
01/11/2017
Rated 2 out of 5 :
Stayed on 30th October Lifts were not working and we was on the 5th floor no pre warning of this fault even though I did email as read about previous fault of no air conditioning/ fans were left in rooms and windows openable. Air con...
28/01/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
25/01/2016
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
08/10/2017
Rated 5 out of 5 :
My husband and I stayed here in August this year and it was absolutely amazing. Right in the heart of Leicester Square and a beautiful little boutique hotel. I only wish we had more time in London to enjoy this hotel even more. The staff...
23/09/2017
Rated 3 out of 5 :
We stayed at this hotel last night for our anniversary. Easy check in. It was very very hot in the room and the very small window did not open. Air con was not working on arrival so had to speak to reception to sort this out....
22/09/2017
Rated 3 out of 5 :
Loved the location of the hotel, should have researched more, didn't realise that the sink, bath and shower would actually be in the bedroom. Tried to fit too much into a small room, Had to keep moving a chair to open the door, but that...
17/09/2017
Rated 5 out of 5 :
We had a great stay at Leicester House this summer. Great location close to several Tube stops and Leicester Square, Chinatown, theaters, Covent Garden... pretty much everything. The neighbourhood is busy and has some nightclubs that go until the wee hours of the morning, but...
09/09/2017
Rated 2 out of 5 :
The design and cleanliness at the hotel were both very good. Location is excellent. This was a visit by a mother and adult daughter. Happy to share a bed but required privacy for bathing. This was made clear and confirmed with the hotel prior to...
04/01/2016
Rated 4.0 out of 5 :
Liked: Comment is empty
Disliked: Comment is empty.
06/09/2017
Rated 4 out of 5 :
Really well placed for theatres, Leicester Square and Chinatown. Boutique hotel so compact but clean. Continental breakfast or choice of breakfast menu at a reasonable price. Dining room small and minimum staff levels but enough for people 'on the go' all day. Would visit again.
29/07/2017
Rated 2 out of 5 :
Great location close to theatres, restaurants, subway station and attractions. Clean and comfortable room. Friendly and attentive staff. Restaurant open for breakfast only... which was included and very good.
20/07/2017
Rated 5 out of 5 :
I am not sure that I would pay top price here but, if you can get a deal, this is amazing value for such a central location. The rooms are small but beautifully decorated. We asked for a room with a separate bathroom which was.
14/07/2017
Rated 4 out of 5 :
I stayed in this small hotel for 2 nights, only 16 rooms and everything was perfect. The staff were lovely and very helpful. The room and bed were very comfortable. The room was spacious with plenty of storage and the bathroom was huge, all very.
11/07/2017
Rated 5 out of 5 :
This hotel is amazingly located for theatres, restaurants and galleries. My husband found the noise from the street too loud but that didn't bother me at all. I was a little surprised that the bathroom is part of the bedroom (with a separate loo) but.
03/07/2017
Rated 4 out of 5 :
Stayed for two nights. As previous reviews, you can't fault how well located this hotel is and we were not disturbed once and the free Wi-Fi was a bonus. The hotel also were very happy to hold our cases before and after check-out. However very.
28/06/2017
Rated 4 out of 5 :
Stayed for two nights the hotel was ok small rooms but that's all you need as you are out sightseeing all day not sure about the bath and shower being in the bedroom though. It's a good location right in Leicester square behind M and.
27/06/2017
Rated 4 out of 5 :
Stayed here for one night. The hotel is perfectly located right in the heart of theatre land and on the door step of China town, surprisingly quiet at night too. The rooms are very clean, well appointed and the bed was comfortable. Staff were friendly.
20/06/2017
Rated 4 out of 5 :
This hotel is well located for central London. It is reasonably priced for its location, modern in style, but charmless. Not noisy, in spite of the location, and will suit many short stay visitors. Don t expect a warm welcome, or individual charm, but expect.
20/06/2017
Rated 4 out of 5 :
The hotel was clean well appointed. I would recommend to anyone who is looking for a quieter hotel near theatre land. Staff were very good and attentive. Bed was of top quality as was everything else. We did not eat in hotel but breakfast's looked.
18/06/2017
Rated 4 out of 5 :
Very close to Leicester Square this is a small bijou hotel. It is in a great area a short walk to Covent garden, very close to the West End. With hundreds of restaurant within a mile radius. The staff were friendly and helpful. The room.
09/06/2017
Rated 3 out of 5 :
The location and decor are very good. However we did feel that customer service fell short in comparison. We really wanted to be impressed as we booked it for a special treat but Leicester House left us feeling short changed. No major issues but a.
06/06/2017
Rated 3 out of 5 :
Great hotel, it's a stylish but unique set out of the room would recommend for couples as the bath is just in the room with the sink etc there is no wall separating the bathroom and bedroom! However it's a nice set out with a...More
01/06/2017
Rated 4 out of 5 :
On arrival we were greeted by a very happy and helpful man on reception, who called the elevator down for us to be taken to the 4th floor. We had the smallest of the room choices, a post supper room, but it was still plenty...More
31/05/2017
Rated 5 out of 5 :
I first noticed this hotel when it was owned by the St. John's restaurant group but two owners later it is still surprisingly good value given its central location. Of course, given that the hotel is in the heart of Chinatown and just a few...More
30/05/2017
Rated 5 out of 5 :
We stayed at this hotel when we visited London for the Chelsea Flower show and found it to be conveniently located and comfortable. The hotel is well maintained with generous rooms and friendly staff. The beds are comfortable, rooms are clean with pleasant decor. The...More
29/05/2017
Rated 4 out of 5 :
Small boutique hotel. Rooms are compact and clean Fully sound proofed. Towels changed every day and bed made. Staff very helpful. If I had a couple of recommendations a coffee machine in the bedroom and maybe the full English breakfast but using only top quality ingredients.
14/04/2017
Rated 5 out of 5 :
Stayed here with a Groupon voucher. Room (402) a good size - clean and comfortable. A bit noisy but what do you expect next to Chinatown! Continantal breakfast included in price was first rate, although just one cup of coffee was a bit disappointing.
12/04/2017
Rated 3 out of 5 :
This hotel is in a great location to get everywhere. When we arrived they made my boyfriend pay an extra £50 just in case we wanted to buy anything from the mini bar. The bed was rock hard I think that it was over expensive for what you get.
18/03/2017
Rated 5 out of 5 :
We stayed here for one night as we were going to see the Miser. Great location, bedroom was clean and comfortable, breakfast was tasty and fresh. would recommend to all. A short hop to China town. lots of lovely cafes and restaurants nearby.
02/02/2017
Rated 4 out of 5 :
The location of this hotel is brilliant, right in the heart of theatreland. Our room was not big, but it was clean and well appointed. We were going to Ronnie Scotts which is less than a 5 minutes walk away. The staff were helpful and our breakfast was freshly cooked and very nice. A great bolthole in central London!
01/02/2017
Rated 4 out of 5 :
Clean comfortable and beautifully situated in the heart of theatre land. Surrounded by all sorts of nightlife and if you want to eat Chinese you will be spoiled for choice. The breakfast provided was better than the usual fare and the service was attentive. A good place to stay.
30/01/2017
Rated 5 out of 5 :
My partner booked us a room here for my birthday treat, perfect location for us to go see a show and eat and drink in Soho. Lovely clean room, good size and very nicely furnished! Friendly staff and tasty breakfast. Would definitely recommend others to stay here and we will be coming again! Thumbs up! ??
03/01/2016
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Fantastic location, lovely boutique style hotel. Excellent staff very friendly. Would definitely stay again!
09/12/2015
Rated 4.2 out of 5 :
Liked: Excellent location, lovely quiet room with a lot of detail put into decor. Quirky unusual decor. Helpful staff
Disliked: We happened to be feeling a little ill one morning, we were a bit later getting ready - between 10am - 10.30am. We wanted to have a bath - the water was cold, very very cold! No hot water, I rang the receptionist to ask for hot water. It was hot in 30 minutes. Not impressed
05/12/2015
Rated 4.6 out of 5 :
Liked: The Whelks
Disliked: Guest did not comment for this item.
07/11/2016
Rated 5 out of 5 :
Stayed in this hotel for a night for my partner's birthday. Lovely hotel in a great location! Rooms were very clean and tidy and the staff were friendly and very helpful when we needed advise! We had breakfast included in the cost and the food was lovely. Would definitely stop here again and would recommend!
18/09/2016
Rated 4 out of 5 :
If you want a central hotel, this is perfect! Waking distance to many places. Reception is small and a little unorganised however staff friendly and polite. I wouldn't recommend the suite, it's just a slightly larger room with some unusable furniture. Not a 'typical' hotel suite. Would stay here again, for sure, but would be content with just a room.
28/08/2016
Rated 4 out of 5 :
We stayed at this hotel for 1 night Booked two rooms the room was clean and the bed was comfortable The location is perfect close to the tube station. Right next to Leicester Square and Soho square. Recommend to stay here if you want to be central to everything.
31/07/2016
Rated 4 out of 5 :
We stayed here for 2 nights and it was perfect for a mini break. Very central right on Leicester square/china town and near tube station. Staff were very helpful and rooms very clean. Continental breakfast was very substantial.
18/06/2016
Rated 5 out of 5 :
I found this hotel as part of a 'Top Secret' hotel deal for a birthday theatre trip. It was a great find and in a fabulous location right in the centre of London. The staff were really friendly and the rooms were beautiful! Definitely be recommending it!
07/06/2016
Rated 5 out of 5 :
Stayed there couple of nights room was great really cool furniture loved the Apple television in the room and the L'occitane toiletries. Had nice breakfast in the morning. Ideally located if you visiting London and staying a few days walking distance to all the theatres and piccadily circus.
05/06/2016
Rated 4 out of 5 :
Very nice room Right at the heart of China town. Breakfast was very nice good service. Very close to the theatres. Would recommend this hotel. Beds very comfortable. Very quiet with only a few rooms on each floor so you don't have many people in and out. Very easy to access enjoyed our stay.
29/03/2016
Rated 4 out of 5 :
Spent three nights here with my 8 year old son. Perfect location in ChinaTown, Soho. Lovely breakfast and small but very cosy and clean rooms. Kind, personal service from the staff at front desk. Good value in London and perfect for lone travellers, couples or the small family.
19/01/2016
Rated 5 out of 5 :
got a great deal through secret escapes great location in the centre of Leicester square close to under ground modern, clean rooms with friendly staff continental breakfast - lovely pastries large bath tub.
18/11/2015
Rated 4.6 out of 5 :
Liked: Smack in the centre of square brilliant location if you like that sort of thing
Disliked: Could get a bit noisy outside sometimes.
13/11/2015
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: No complimentary water and only enough tea for one cup!
07/11/2015
Rated 5 out of 5 :
Liked: Location and staff
Disliked: Guest did not comment for this item.
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