Stay-In Apartments Marble Arch
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Customer Reviews For The Stay-In Apartments Marble Arch


Address: 259-269 Old Marylebone Road, London, NW1 5RA, England
This hotel has averaged a score of 3.3 out of 5 by 1171 past guests
>>>Booking.com (average customer rating 3.6 out of 5 from 684 reviews)
>>>Tripadvisor (ranked 273 of 634 for B and rated 3 out of 5 from 492 reviews)

03/06/2019
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02/06/2019
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31/05/2019
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26/05/2019
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30/04/2019
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28/04/2019
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24/04/2019
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11/04/2019
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31/03/2019
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25/03/2019
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04/03/2019
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02/03/2019
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22/02/2019
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18/02/2019
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27/01/2019
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21/01/2019
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06/01/2019
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27/12/2018
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24/12/2018
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12/12/2018
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05/12/2018
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22/11/2018
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19/11/2018
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18/11/2018
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22/10/2018
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16/11/2018
Rated 4 out of 5 :
For the price we didn't expect much, but we were surprised to see the rooms were big and cosy. We had the top rooms and you have to walk up stairs so keep that in mind. The location is amazing if you are in London.
08/11/2018
Rated 3 out of 5 :
Hate paying silly money for hotels so I picked this hotel because it was cheap and close to where my meetings were. Detesting the Underground I need a sensible walk or Uber between ! so the room was small and the bathroom in particular but.
25/10/2018
Rated 4 out of 5 :
Located between Oxford Street and Agaud Street, the hotel is only two to three minutes walk away. It is clean and typical of European andUnited Kingdomhotels. Self service and small room size are not cheap in September. 2018.
15/10/2018
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13/10/2018
Rated 3 out of 5 :
Our room inside was nice. But unfortunately we were in the basement and could here everything from the room above and stomping every time someone went up and down the stairs. Also the housemates room was adjacent to ours and every morning we were woken.
08/10/2018
Rated 4.4 out of 5 :
Liked: The apartment was very spacious, comfortable, it had everything needed, even the washing machine and big lounge space. Rooms were clean and bathroom was in good condition too. Not far from the tube, it is a good place to spend few nights.
Disliked: The apartment was located next to the busy street and even with the windows shut, it was noisy at night.
05/10/2018
Rated 3.8 out of 5 :
Liked: Amazing location, 6 minute walk to Oxford Street. Renovated kitchen and bathroom. Comfortable bed.
Disliked: A bit noisy at night. Ants in apartment, mostly in bathroom but also in kitchen.
05/10/2018
Rated 3.8 out of 5 :
Liked: excellent location and close to Waitrose.
Disliked: Couldn't get shower to work and bath took 15 minutes to empty, didn't contact anyone because we wanted go out for the day and not wait for someone or let anybody in while we were out.
04/10/2018
Rated 3.4 out of 5 :
Liked: Location
Disliked: The property was advertised as having WiFi but it did not work which meant we all had to use our data. It was reported 3 times by phone and once by email but no one responded. The window in one of the bedrooms would not close and the television in One bedroom did not work. We were also Informed a cleaner would be on the Sunday and that did not happen. Eventually one The night before we left we bumped in to a member of staff and he came and gave us clean towels and fixed the window, he also Replaced the router however the WiFi still did not work. All in all the apartment it was rather disappointing and cost more than anticipated due to having no WiFi.
01/10/2018
Liked: Amazing location close to a few tube stations, great space, clean and just a perfect spot for a stay in London. All the facilities were in working order, and we were met and taken to the apartment and everything explained to us! Perfect choice!
Disliked: Guest did not comment for this item.
28/09/2018
Rated 4 out of 5 :
Small hotel very close to Marble arch station and to the central London easy to get around from this location. All places are at walking distance I stayed there for couple of days with my wife and had a very good stay. Staff were also.
22/09/2018
Rated 4.2 out of 5 :
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20/09/2018
Rated 5 out of 5 :
I always prefer this hotel, because it is close to everything I need while staying in London. Though it is a 2 star hotel, it really provides a 5 star service. Staff are friendly, and there is a 24 hour reception service.
18/09/2018
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10/09/2018
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09/09/2018
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13/08/2018
Rated 3.8 out of 5 :
Liked: Clean liness
Disliked: No extra key for my wife. Check out time was too inconvenient by 10am
12/08/2018
Rated 4.0 out of 5 :
Liked: The place is secure and accessible
Disliked: The bathroom too small
10/08/2018
Rated 3.8 out of 5 :
Liked: Bed was very comfortable
Disliked: Nothing
09/08/2018
Rated 3.6 out of 5 :
Liked: The property was quite close to buses and tube stations. Close to local convenience stores and restaurants. Pretty safe and tourist oriented community. Across the street from Kensington Palace. The property Manager Haq was very nice and quite accommodating. Although we initially had a few issues he was then quite accommodating and ensured that we had what we needed.
Disliked: We were given the wrong postal address by the company so we couldn't find the exact location for about an hour after arriving in the area. Tried calling but couldn't get through. Had to pay the Taxi more for waiting. The correct postal code was located on a notice behind the apartment door so was able to use that for further taxi pick ups. Also we initially was not given the room we requested and told it was an upgrade. However, once the issue was brought up we were then given the room we initially booked online which was much better and exactly what we had requested. No air conditioning unit within the room itself. Only fans-though the room did cool down enough to be comfortable. Could be difficult if travelling with a baby to commute up and down the stairs with a pram.
06/08/2018
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Sign on the door of the office should be bigger Would make it better to find
04/08/2018
Rated 3.8 out of 5 :
Liked: The location of the apartment is excellent. Also, the apartment is good for families with kids.
Disliked: The ac broke down the day we arrived. They replaced it but the new one was also not working properly. They said they would come to replace it but did not come. Also, although we kept asking them to clean the apartment they only came once.
29/07/2018
Rated 3.4 out of 5 :
Liked: The location
Disliked: No welcome signs or lobby of hotel. No room cleaning
29/07/2018
Rated 5 out of 5 :
We stayed 3 friend in one room for 3 month. Great location, close to tube, quiet neighbourhood. The room was pretty small and basic, but that's really all you need. Staff was very friendly. Highly recommended.
24/07/2018
Rated 1 out of 5 :
Stayed at this place four nights in July. It was terrible! Got a room at the third floor, no lifts, no air-condition only a fan on the wall. Was much hotter in the tiny little room than outside. And the beds was the worst I.
21/07/2018
Rated 3.8 out of 5 :
Liked: Clean, accessible and in a good location
Disliked: Sometimes neighbours a bit noisy. Also not exactly like photographs on site, but clean and comfortable.
19/07/2018
Rated 3.6 out of 5 :
Liked: Location is great, also it is a nice small apparment in a beautiful London house.
Disliked: I was told, that we will have cleaning service every day, it was only first day. We needed clean towels the third day and I spoke with 3 different and employees there, but like speaking to robots. After 3 calls, still no towels. I begged them, because my 14 Mounts old dodoughter was there and really needed towels, but no success. Like robots, rellaly, tolking like mashines.
16/07/2018
Rated 2.9 out of 5 :
Liked: guest did not comment for this item.
Disliked: It looked better in the photos, but is was okay.
12/07/2018
Rated 3.8 out of 5 :
Liked: Clean, modern apartment. All basic equipment was there. Good location for Hyde Park
Disliked: It was a very warm week when we stayed here and even though the heating was switched off, there was underfloor heating in the bathroom which was still on and made the flat over warm. so we had to use the air-conditioning. Also asked for an extra set of keys which never arrived.
04/07/2018
Rated 4.0 out of 5 :
Liked: Clean apartment, Good location, walking distance to the tube station. A lot of halal food around the property specially Arab Food and I love to recommend that, there is one good Malaysian Restaurant nearby (Melur Restaurant). Delicious and fair price. There also quite a few grocery stores and small kebab stall that open until late at night.
Disliked: There is no dryer in the apartment. We touring from Milan and Paris, and really need a clean cloths, But there is a washing machine and we just hang our cloths when we go out. We call the host when one of the portable air condition not working during middle of the first night but nobody come to fix it the next day. so we call the customer service which is very helpful and guide us on how to fix it. The lift is too small, can fit only 4 people at one time. Other than that, everything is okay.
12/06/2018
Rated 4.0 out of 5 :
Liked: Clean and comfortable, extremely spacious for a London apartment.
Disliked: Little tricky to locate and get keys. Phone essential (conveniently placed pay phone by the way)
12/06/2018
Rated 1 out of 5 :
Room very small, unclean, uncomfortable. Receptionist was rude and the manger did not respond to my complaint and treated me very bad. Terms and conditions unclear and confusing if you decide to reserve through their website.
12/06/2018
Rated 1 out of 5 :
I have had very badexperience with the reservation system and sales they don't reply to my mail even when I called them by. Phone the receptionist was very aggressive really I can't imagine that is very bad representatives staff like that still present. Not recommendedat.
10/06/2018
Rated 3.8 out of 5 :
Liked: Location was great. Close to Hyde Park, and Oxford Road.
Disliked: Bed not comfortable, WiFi kept running out of credit and they only had washing machine, no drier.
09/06/2018
Rated 1 out of 5 :
I have booked for 10 days through their website and what happens now from their side when I asked for cancelation of reservation is really very bad and does not show any respect of the customer. I will explain what happens later after getting their.
29/05/2018
Rated 3.6 out of 5 :
Liked: The beds were comfortable and the apartment was clean and tidy. The manager was helpful and informative.
Disliked: The bathrooms are quite decoratively tired and both the showers are quite a large step up. My mother was very nervous of this and only just managed to step out. The apartment sleeps up to 7 but there weren't quite enough mugs etc. We were only 3 so we were fine. The outside terraces were shabby and the flowers were dead.
27/05/2018
Rated 5 out of 5 :
The ambience of the Hotel was excellent. Not to mention about the wonderful food served during lunch and the snacks during break time. The hotel is located at the very heart of London and well connected to most of the tourist attractions by metro/bus.
23/05/2018
Rated 3.8 out of 5 :
Liked: Clean and comfortable and in a nice, accessible neighbourhood
Disliked: The time it took to check in
20/05/2018
Rated 3.4 out of 5 :
Liked: guest did not comment for this item.
Disliked: Door needs more secure lock. Safety deposit box not working.
16/05/2018
Rated 2.9 out of 5 :
Liked: Spacious apartment and near to tube stations
Disliked: 1. Very very noisy apartment, if your purpose is leisure with family do not go for it. 2. Gets little lonely after evening, 3. Smelly bedsheets and blankets 4. No warm water 5. No safety or precautionary guidelines for emergency for your stay, including fire or emergency exits etc - the host should include this as a part of check in. 6. Doesn't let much fresh and clear air in - probably because it is Surrounded by many eateries hence a bit smelly, takes a day to get used to it
04/05/2018
Rated 3.2 out of 5 :
Liked: Close to Hyde Park (5 minutes walk) Separate bedroom Clean
Disliked: Wi-Fi was not working. Called with customer service but no follow up. Noisy neighbours
19/04/2018
Rated 4 out of 5 :
I took the double room with en-suite; clean, tidy, modern, quite nice overall. Great location, only 3 minutes walk to Marble Arch tube station and Oxford St.courteous and professional staff too (thanks Diana! ). For £100 you will struggle to find something this good in.
18/04/2018
Rated 3.8 out of 5 :
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18/04/2018
Rated 4.2 out of 5 :
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15/04/2018
Rated 3.6 out of 5 :
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26/03/2018
Rated 3.4 out of 5 :
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22/03/2018
Rated 3.8 out of 5 :
Liked: Location was good for shopping and easy access to the tube station Beds were a bit uncomfortable, I think mine had bed bugs as spent all night scratching Location was not quite what I expected
09/03/2018
Rated 4.2 out of 5 :
Liked: Location fabulous Room need a bit of tender loving care and shower tray felt like I was going to go through it n I am only about 11stone
05/03/2018
Rated 3.4 out of 5 :
Liked: Cleaned Location
02/03/2018
Rated 3.6 out of 5 :
Liked: Very clean. Good location. Good space for big family One of the single beds was not good - needs to be replaced. Kitchen could have been better equipped. Fire alarm in the kitchen placed far too close to the stove - went off saem second as you started to fry something.
01/03/2018
Rated 2.9 out of 5 :
Liked: Apartment was warm, and the beds were clean. Apartment is in need of updating. Extension lead for electrics in all rooms. Only one wardrobe in the apartment located in one bedroom. Paint on walls needs to be updated, skirting boards dirty and chipped. Stale smell in the apartment. Table tops not as clean as they should be. En-suite shower very small. Windows dirty and didn't close properly. Big di-humidifier sitting in rooms?
24/02/2018
Rated 4.2 out of 5 :
Liked: Near to everything, bus stop, train station and shops It's in an old building, apartment needs updating
23/02/2018
Rated 3.2 out of 5 :
Liked: Good location, clean bedding Single glazing so cold! Tatty kitchen ants in the kitchen! whole apartment needs some tender loving care. No pull out sofa bed as described, had to sleep on the normal sofas
23/02/2018
Rated 4.0 out of 5 :
Liked: Appreciate that its an old building, has charm and the location is great. Interesting that all signs were in Arabic and English. But it needs a bit of a refurbishment in the kitchen particularly, wooden worktop chipped and rotting in places from water (behind the sink). Disappointing that we couldn't use the bath as the plug did not fit the plug hole. Also recommend plastic utensils supplied so guests don't ruin the non stick pans which is exactly what has happened!
20/02/2018
Rated 4.2 out of 5 :
Liked: Nice location safe secure apartment - good location close to tube station and buses and supermarket. Apartment had everything we needed for our stay
Disliked: Guest did not comment for this item.
19/02/2018
Rated 4.2 out of 5 :
Liked: The location of the apartment was excellent and across the main roads and Tube The apartment is clean and well equipped The mattress on the beds was not conformable. some times bad smell used to emit from the bathroom. The check-in procedure was a bit strange.
16/02/2018
Rated 3.8 out of 5 :
Liked: Nice touches with coffee tea jam etc. Poor communication on collecting key on arrival.
13/02/2018
Rated 2.9 out of 5 :
Liked: Please check heater in the house When send an email telling about house difficulties but very slow to answer
13/02/2018
Rated 4.0 out of 5 :
Liked: The location was great. It was walking distance to both Edgeware Road and Marble Arch Tube Stations. The bus links from the area is excellent and walking distance to Bond/Oxford street. so many restaurants to choose from on Edgeware Road itself too.
Disliked: Guest did not comment for this item.
12/02/2018
Rated 3.4 out of 5 :
Liked: Good location, room was basic but clean with hairdryer and towels. Key pick-up felt a little dodgy. Key for apartment door did not work on the first day and we were locked out. We phoned 4 times to ask for help but they were not helpful and kept asking the same questions and for our name and details despite it being the same person we were on the phone to. No one ever came to help or phoned to check we were okay despite promising to get in touch. We had to wait outside in hall for two hours until a neighbor helped with the lock. We never did receive any help or contact from the company about this. neighbour told us they had met lots of people who had problems with the apartment and were unable to get any help from the apartment owners. The shower also stopped working by the second day leaving us with only freezing cold water, again we received no help. The apartment is within a complex and we noticed a sign on the last day saying that it was illegal to stay in the building for less than 90 days and that it was not a hotel, if you want to book this room please keep this in mind as we found it would be worrying if we had been there for more nights.
08/02/2018
Rated 5 out of 5 :
We will definitely return here. The staff were very friendly and directed us to Madamme Tussauds and the restaurant we were eating in. There was no breakfast but we found plenty of places to eat in Baker Street The room was spotless with crisp white.
03/02/2018
Rated 3.6 out of 5 :
Liked: Location and the bed were comfortable the electric stove did not work.
02/02/2018
Rated 3.2 out of 5 :
Liked: guest did not comment for this item. Early check out at 10 am
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