Sumner Hotel
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Customer Reviews For The Sumner Hotel


Address: 54 Upper Berkeley Street, Marble Arch, London, W1H 7QR
This hotel has averaged a score of 4.4 out of 5 by 2224 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 739 reviews)
>>>Tripadvisor (ranked 276 of 1134 for Hotels in London and rated 4.5 out of 5 from 1488 reviews)

16/09/2019
Rated 4.6 out of 5 :
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11/09/2019
Rated 4.0 out of 5 :
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06/09/2019
Rated 4.6 out of 5 :
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02/09/2019
Rated 3.8 out of 5 :
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31/08/2019
Rated 5 out of 5 :
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29/08/2019
Rated 3.6 out of 5 :
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21/08/2019
Rated 4.8 out of 5 :
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19/08/2019
Rated 4.8 out of 5 :
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17/08/2019
Rated 3.8 out of 5 :
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12/08/2019
Rated 4.0 out of 5 :
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01/08/2019
Rated 4.6 out of 5 :
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27/07/2019
Rated 3.8 out of 5 :
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25/07/2019
Rated 4.2 out of 5 :
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19/07/2019
Rated 4.6 out of 5 :
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17/07/2019
Rated 4.8 out of 5 :
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17/07/2019
Rated 3.6 out of 5 :
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16/07/2019
Rated 3.6 out of 5 :
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15/07/2019
Rated 4.0 out of 5 :
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15/07/2019
Rated 4.6 out of 5 :
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15/07/2019
Rated 4.4 out of 5 :
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14/07/2019
Rated 3.8 out of 5 :
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12/07/2019
Rated 3.8 out of 5 :
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11/07/2019
Rated 4.4 out of 5 :
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09/07/2019
Rated 4.4 out of 5 :
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08/07/2019
Rated 4.2 out of 5 :
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02/07/2019
Rated 4.4 out of 5 :
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01/07/2019
Rated 4.8 out of 5 :
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27/06/2019
Rated 4.4 out of 5 :
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26/06/2019
Rated 4.2 out of 5 :
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25/06/2019
Rated 3.6 out of 5 :
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18/06/2019
Rated 4.0 out of 5 :
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15/06/2019
Rated 4.8 out of 5 :
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13/06/2019
Rated 3.8 out of 5 :
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11/06/2019
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09/06/2019
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08/06/2019
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17/05/2019
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16/05/2019
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12/05/2019
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26/04/2019
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23/04/2019
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14/04/2019
Rated 5 out of 5 :
Dear Kevin H, \n\nThank you very much for taking the time to share your experience at the Sumner Hotel. \nIt is a great pleasure that the whole team could provide with a service that was up to your expectation. We are happy to hear that you have enjoyed you time here in and hope to see you son again in our hotel.
09/04/2019
Rated 5 out of 5 :
Dear pawdy, \n\nFirst of all we would like to thank you for sharing your opinion with us regarding your recent stay at the Sumner Hotel. We feel sorry to hear the rooms weren't up to the standard you've come to expect from us. We will addressed this with our concern department to ensure this won't happen again. If you give us a chance to earn back your trust, we can assure you that it will be much better and plentiful.
09/04/2019
Rated 5 out of 5 :
Dear Nick B, \n\nThank you for taking the time and sharing your impression with us. We are happy to hear \nthat you have enjoyed your time here in and hope to see you son again in our hotel. We are glad that you enjoyed our service approach and hope to welcome you back very son.
01/04/2019
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30/03/2019
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23/03/2019
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21/03/2019
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09/03/2019
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07/03/2019
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25/02/2019
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21/02/2019
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19/02/2019
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18/02/2019
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17/02/2019
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02/02/2019
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28/01/2019
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27/01/2019
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22/01/2019
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14/01/2019
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13/01/2019
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10/01/2019
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06/01/2019
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23/12/2018
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22/12/2018
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19/12/2018
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16/12/2018
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13/12/2018
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11/12/2018
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10/12/2018
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05/12/2018
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19/11/2018
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14/11/2018
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12/11/2018
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04/11/2018
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31/10/2018
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18/11/2018
Rated 5 out of 5 :
Just like to confirm what lots of other people have saying about this hotel. Rooms are clean, AlL the staff are really friendly and helpful. The breakfast was great. Next time were in London well be staying here. Thoroughly recommended.
12/11/2018
Rated 5 out of 5 :
Never experienced this kind of service in past and words are less to express them. This hotel serves the best breakfast and totally impressed by Hotel staffs service. The hospitality that is served by this hotel cannot be compared with any other hotel.
11/11/2018
Rated 3 out of 5 :
I booked for business trip of two weekday nights, not being able to get into my first choice/regular hotel. Fairly standard accommodation, at around £200 per night. Conveniently located for business in Mayfair and travel connections. Not too noisy an area. Nice staff.
28/10/2018
Rated 2 out of 5 :
Hotel in good location near shopping district and the marble arch. Considering this hotel was advertised as a boutique hotel it could certainly use some work. The beds were uncomfortable, breakfast was not great and the rooms needed some updates. Early check out of 11.
18/10/2018
Rated 3 out of 5 :
Had high expectations of this hotel from the hotels website but on arrival these expectations son dissipated. On arrival we were asked to pay in full for the room, with hindsight this was a big mistake! We had asked for a room with a bath.
18/10/2018
Rated 4 out of 5 :
We arrived at 0300 in the morning to be greeted by a smiling and helpful reception who checked us in in a few mints and explained the hotel and surroundings. Our room. Top floor facing the back, as requested was ample with a small but.
17/10/2018
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16/10/2018
Rated 5 out of 5 :
My husband and I stayed here for two nights at the end of a two week stay in the you. K., and we couldn't be happier with our experience. From the helpful, kind gentleman who checked us in upon arrival to the clean, comfortable room we.
15/10/2018
Rated 4 out of 5 :
We had a couple of nights at the Sumner between Edinburgh and Paris. The hotel is in a great location, easy walking distance to Regent/Carnaby Streets and Marble Arch/Hyde Park, and in fact, I walked down to Tower of London which was a lovely way.
10/10/2018
Rated 4.2 out of 5 :
Liked: Great location near Hyde Park and Arab street. One of the best bathroom. Mr. Shabar the receptionist was very helpful and professional.comfort beds and clean room. The breakfast is decent.
Disliked: The signs of safety inside the room it shines when you turn off the lights to sleep. Small room. A little bit outdated. The check out is 11 a. M.
02/10/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: Air con failed but staff were great and brought in a fan in the middle of the night. Cannot fault the staff.
21/09/2018
Rated 2.5 out of 5 :
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15/09/2018
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12/09/2018
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04/09/2018
Rated 4 out of 5 :
Definitely stay here. From the moment we walked through the doors we were greeted by friendly staff and very clean environment. The bed, linen, towels were so clean. The only thing we noticed was missing was there were no tissues. The surrounding environment is pretty,.
30/08/2018
Rated 4 out of 5 :
Stayed here for 3 nights, and enjoyed our stay. The staff was friendly and helpful. Room was spacious and comfotrtable with good A/C. A bit noisy, as our room was on the front side, but noise doed down late at night. Easy walk to Marble.
27/08/2018
Rated 4.6 out of 5 :
Liked: Amazing location, clean and spacious room, swift Wi-Fi connection, very good breakfast
Disliked: Noise from other rooms (seems that room proofing is not that good)
18/08/2018
Rated 4.2 out of 5 :
Liked: Location, staff, great breakfast, clean
Disliked: Need to use stairs (no elevator) with the luggage, a bit old and not very renovated inside
12/08/2018
Rated 5 out of 5 :
Set just off Oxford Street and Marble Arch this hotel has. Friendly staff, comfortable rooms with powerful showers, good beds and linen, a safe, good sized telly, a great breakfast, close to great food (The Grazing Goat and more on New Quebec Street). Highly recommended.
03/08/2018
Rated 3.8 out of 5 :
Liked: The location is excellent. A stone's throw from Marble Arch and Oxford Street. We visited for a theatre break and for £130 for the night including breakfast, it was perfect.
Disliked: The mattress in our room on one side had sunk making it quite uncomfortable. There were no tea/coffee making facilities in our room which would have been nice. You get a full English breakfast but either bacon or sausages, not both which is just bizarre.
31/07/2018
Rated 3.8 out of 5 :
Liked: breakfast excellent. Reception and communal areas very nice design.
Disliked: Mattress on bed had sunk and you slide out of the bed. Not very comfortable. Room decor looked a little tired.
29/07/2018
Rated 3.6 out of 5 :
Liked: The Sumner Hotel is fabulous and has excellent location
Disliked: Rooms are small
19/07/2018
Rated 4.6 out of 5 :
Liked: Staff were courteous, the breakfast was really good, and we loved the location.
Disliked: Staff where unfamiliar with local transport, for example availability of Taxis especially when in high demand, we were ill-advised, as when to book / call for taxi, and nearly missed a concert Staff unaware of local links ref Airport transport despite the fact that there were National Express buses which passed at the end the road which took us directly to the airport. Staff did research/ google timetables for us but not very practical. When asked about London Pass we were advised to " ask staff at local metro station " As I have worked in hotels myself I was surprise at lack of local knowledge, something I took pride in when I worked in the industry.
16/07/2018
Rated 4.6 out of 5 :
Liked: Excellent location! Staff was very helpful. The room was not to big.
Disliked: Guest did not comment for this item.
14/07/2018
Rated 4 out of 5 :
Superbly situated hotel. Very clean rooms and ensures. Great breakfast choice. Staff all very helpful and polite. Will return for sure when having a London break. Stones throw from Marble Arch. Great cafes, bars and restaurants close by.
13/07/2018
Rated 4.0 out of 5 :
Liked: Central location close to Marble Arch, Hyde Park etc. Very clean property.
Disliked: Rooms could do with a bit of a modernisation but all in all nothing much to complain about.
12/07/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item.
Disliked: Room was a little noisy we stayed in basement room opposite breakfast room!
12/07/2018
Rated 3.6 out of 5 :
Liked: Quite environment, nice breakfast and friendly staffs
Disliked: Guest did not comment for this item.
07/07/2018
Rated 4.8 out of 5 :
Liked: Great location and staff. Great value for a small boutique hotel.
Disliked: Guest did not comment for this item.
03/07/2018
Rated 4.0 out of 5 :
Liked: Location is fantastic. We took the larger bedroom which was good.
Disliked: Breakfast 'warm' dishes were tepid at best. Decor in rooms needs a refurbishment.
02/07/2018
Rated 4.2 out of 5 :
Liked: guest did not comment for this item.
Disliked: I left my iPhone charger behind in the room. When I rang about it, they said nothing was found in the room. I definitely left it plugged in the wall. I even offered my bank card details to post it back to me but they insisted they had not got it. Disappointing.
01/07/2018
Rated 4.2 out of 5 :
Liked: friendly staff, great location, excellent breakfast
Disliked: Slow Wi-Fi, poor street noise isolation
17/06/2018
Rated 4.6 out of 5 :
Liked: Location, friendly and clean
Disliked: N/a
13/06/2018
Rated 4.4 out of 5 :
Liked: Staff, room service and breakfast
Disliked: Guest did not comment for this item.
10/06/2018
Rated 4 out of 5 :
Good small room, air con, quiet, good bedding, shower no tub, generous good selection breakfast, good WiFi and television. Pleasant professional check-in. best part is the lots of choices neighbourhood. Restaurants, Pubs, Wine Shop and Restaurant, laundry, food stores. Short walk to Marble Arch, Speakers.
24/05/2018
Rated 4.2 out of 5 :
Liked: Large room, friendly staff & a nice breakfast
Disliked: Guest did not comment for this item.
22/05/2018
Rated 3 out of 5 :
The hotel has pretentions to being a boutique hotel, whatever that means. It is located in Victorian/Georgian house in a very central area of London near Marble Arch, Hyde Park and Regent's Park. As one of our party was injured during our trip and confined.
18/05/2018
Rated 4.2 out of 5 :
Liked: Excellent breakfast
Disliked: Noise of fan outside of room 204
18/05/2018
Rated 4.6 out of 5 :
Liked: Really nice breakfast and quite a varied choice. Very quiet and comfortable. Nice part of town and really handy. Would stay there again.
Disliked: It doesn't look very welcoming from the street. Doesn't even look like a hotel.
16/05/2018
Rated 4.6 out of 5 :
Liked: Room was very spacious and the staff were friendly and helpful especially the night staff
Disliked: Room was below the main entrance so heard every footstep in and out maybe have a rug or carpet to lessen the noise. No kettle in the room although hot drinks were available on request and delivered to you room.
12/05/2018
Rated 4.8 out of 5 :
Liked: Very friendly staff, great service and location
Disliked: Guest did not comment for this item.
12/05/2018
Rated 5 out of 5 :
We stayed here as a couple, as we were going to a ball in Park Lane. We were upgraded to a lovely large room on the second floor. Reception were very attentive and when we asked for tea, they brought a tray to our room.
09/05/2018
Rated 3.8 out of 5 :
Liked: Great location.
Disliked: Guest did not comment for this item.
01/05/2018
Rated 4.4 out of 5 :
Liked: the staff are fabulous ! #44; the bed was a good size bed, but mattress was not the greatest. Nice space for bedrooms, bathroom very clean. Breakfast was good, would recommend to friends
Disliked: Guest did not comment for this item.
30/04/2018
Rated 4.4 out of 5 :
Liked: Very comfortable bed. Excellent breakfast. Lovely friendly staff.
Disliked: Be nice to have tea and coffee in the room. The public areas were light and cheery. The room was a little tired; for example the floor tiles in the en-suite were cracked and loose.
28/04/2018
Rated 4.8 out of 5 :
Liked: Good location. Hotel fitted the bill perfectly
Disliked: A little noisy from outside
26/04/2018
Rated 5 out of 5 :
We really had a bless staying in this hotel. Very helpful and attentive staff, super tidy and clean rooms with a super comfortable bed and pillows. The hotel has a cosy warm feeling being a boutique hotel, it has a very warm and lovely sitting.
24/04/2018
Rated 4.4 out of 5 :
Liked: Excellent front of House Manager, very pleasant & helpful, even carried up a pot of Tea to the room. Not noisy for central London.
Disliked: Guest did not comment for this item.
23/04/2018
Rated 4.4 out of 5 :
Liked: Location was superb. Loved small size of hotel. Liked that it included a simple, but more than adequate breakfast.
Disliked: Reception desk could have offered more information proactively.
21/04/2018
Rated 4.5 out of 5 :
Liked: guest did not comment for this item.
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20/04/2018
Rated 4.8 out of 5 :
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16/04/2018
Rated 4.4 out of 5 :
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13/04/2018
Rated 4.4 out of 5 :
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06/04/2018
Rated 4.6 out of 5 :
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16/03/2018
Rated 4.4 out of 5 :
Liked: Room was at rear & exceptionally quiet for London
Disliked: Guest did not comment for this item.
14/03/2018
Rated 4.4 out of 5 :
Liked: Lovely residents lounge, and very comfortable bedroom. The property has been converted from a couple of traditional townhouses, so it has a bit of a quirky layout, which was a little bit confusing to start with, but for me this added to the charm. There was not really anything that I didn't like, but I think that the breakfast was a little bit limited compared to other business-class hotels, for example there was no yoghurt and a choice of only 4 cooked items, but the quality was very good.
14/03/2018
Rated 4.6 out of 5 :
Liked: The staff were very friendly and helpful The hot water was not the best, until we asked one of the staff if it could be made hotter, with in a couple of hours it was.
01/03/2018
Rated 3.6 out of 5 :
Liked: The staff at breakfast was very helpful. The heating on the bathroom did not work, and the heating at the bedroom was almost none. There were no power outlets near the bed.
26/02/2018
Rated 4.6 out of 5 :
Liked: The surroundings of the hotel were very charming, little there are many nice restaurants in the neighbourhood. The staff in the hotel were nice and friendly. And the breakfast was versatile and tasty. The room view would be better at the street side, especially if your room is in the first floor.
12/02/2018
Rated 4.4 out of 5 :
Liked: Location Finding it! Very small sign!
03/02/2018
Rated 4.4 out of 5 :
Liked: Excellent experience. Lovely breakfast and staff are extremely courteous and helpful. No satellite television. Rooms can do with some facelift.
02/02/2018
Rated 3 out of 5 :
The location was great. Very convenient to the tube and near a ton of shops and restaurants (a lot of Lebanese food if you like it! ). That said, the place was a little ragged and run down. The furniture and bed were a little weather.
29/01/2018
Rated 4.8 out of 5 :
Liked: Warm room in great location 5 minutes walk from Marble Arch
Disliked: Guest did not comment for this item.
24/01/2018
Rated 3 out of 5 :
The location of the hotel is very good, 2 minutes walk from Oxford Street. The rooms were very small but clean. We had difficulties with the carrying of our luggage because the lift is not at the same level with the rooms so we.
24/01/2018
Rated 4 out of 5 :
I stayed here for work, it is in a good location with plenty of pubs and restaurants nearby. There is a nice lounge to relax in with comfortable sofas which is a nice touch. The pricing was very good but this was booked through my.
22/01/2018
Rated 4.6 out of 5 :
Liked: The hotel is in a really good location, just off Marble Arch. The rooms were clean and the hotel staff were very friendly. The room decor was a little tired but nevertheless clean. The milk and orange juice at breakfast were warm, whereas the croissants were cold - the wrong way round I think!
22/01/2018
Rated 4.8 out of 5 :
Liked: Very friendly staff Coat hangers in room
11/01/2018
Rated 4.0 out of 5 :
Liked: Good choice for breakfast. Comfortable bed and pillow ?Plumbing could be a little noisy
02/01/2018
Rated 3.8 out of 5 :
Liked: The home feel and privacy of rooms
Disliked: The television and bathroom
01/01/2018
Rated 3.8 out of 5 :
Liked: guest did not comment for this item. RoomWi-Fi is kind of poor
01/01/2018
Rated 4.8 out of 5 :
Liked: Thanks, personnel, for help and great stay! Hotel and location are wonderful! I highly recommend this hotel.
Disliked: Guest did not comment for this item.
19/12/2017
Rated 4.4 out of 5 :
Liked: The stafflocation was fabulous.
Disliked: We had lukewarm showers both mornings unfortunately.
11/12/2017
Rated 3.8 out of 5 :
Liked: LocationcleanbreakfastheatingroomheatingbedRoom very small
09/12/2017
Rated 3.8 out of 5 :
Liked: guest did not comment for this item. Wi-Fi show connected but there was no internet connection
07/12/2017
Rated 4 out of 5 :
Visited with friends and we all stayed at the same hotel during this trip, overall we had a very smooth experience which can be tricky when travelling with a group of friends. Staff were attentive and helpful to ensure that we had what we needed.
02/12/2017
Rated 4.2 out of 5 :
Liked: The locationroomcleanbed was too hard for our liking
23/11/2017
Liked: Location. Spacious room. Good buffet breakfast.
Disliked: All good.
12/11/2017
Rated 4.4 out of 5 :
Liked: Closer to Oxford street and Hyde park, good pub near the hotel
Disliked: Guest did not comment for this item.
10/11/2017
Rated 4.4 out of 5 :
Liked: Location
Disliked: Tea/Coffee not in room.
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