Swan Hotel - Thaxted
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Customer Reviews For The Swan Hotel Thaxted


Address: The Bull Ring, Thaxted, Essex, Thaxted, England, UK, CM6 2PL
This hotel has averaged a score of 4 out of 5 by 1058 past guests
>>>Booking.com (average customer rating 4.4 out of 5 from 558 reviews)
>>>Tripadvisor (ranked 1 of 1 for at TripAdvisor and rated 3.5 out of 5 from 545 reviews)

10/06/2019
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09/06/2019
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08/06/2019
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05/06/2019
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04/06/2019
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03/06/2019
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28/05/2019
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20/05/2019
Rated 4 out of 5 :
Dear JimandSue, thank you for your review, I have just joined the swan and will look into you comments and retrain with the team where necessary. I can only apologies that your stay was not a pleasurable one as it should have been. If you would like to discuss further please call the hotel and I will be happy to talk through with you the service you received, \n\nmany thanks.
20/05/2019
Rated 4 out of 5 :
Dear ltrevitt, thank you for your review I have just joined the swan hotel and will be looking into the quality of the food you received as this should not have been the quality you should have received. There is a great team here and I am sure with the right training and support we can deliverer to our guests great food and service to match. We will be working hard to ensure we deliver such an experience to all our guests in future, once again many thanks for you comments.
18/05/2019
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13/05/2019
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12/05/2019
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07/05/2019
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07/05/2019
Rated 1 out of 5 :
Had lunch here with my family on a busy Sunday. The service was good and the atmosphere friendly. The portions were generous and good value for money. The bar staff were efficient and the waiting staff courteous and polite.
06/05/2019
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06/05/2019
Rated 1 out of 5 :
My family and I went to The Swan today for lunch. When we arrived, there was a great atmosphere in the pub; there were Morris Dancers singing and dancing and it was very busy. \nWe ordered 5 adults\u2019 meals and 1 child\u2019s meal. All 4 adults\u2019 meals and the child\u2019s meal arrived but we were down one of the adult\u2019s meals. \nWe waited 35 minutes for the meal, having asked 3 different waitresses where the food was. Each staff member did not know but said they\u2019d check for us; each staff member failed to return with any news or any food. Finally the meal arrived (after our whole party had Long finished eating and were ready to go home). We ordered a child\u2019s ice cream to keep the little one quiet. \nWhen we went to pay we were charged an additional cost for the child\u2019s ice cream, despite it staying on the children\u2019s menu that one was included in the price of the child\u2019s main course. We were told it was because we didn\u2019t order the ice cream when we ordered our main courses. \nWe were extremely disappointed with the ridiculous wait, the awful customer service and the incompetent staff so we asked to speak to a manager. A manager eventually arrived only to say sorry for the delay, and sorry but we had to pay extra for the ice cream. She then left and attended to the table next to us as they were disappointed with the quality of their gammon steak. She apologised profusely and told them they could have a discounted meal. We were shocked at the disparity in compensation and service. Even the other table mentioned that we had clearly been targeted. \nI will not be going to The Swan again; I will also think twice before entering any Greene King establishment.
05/05/2019
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04/05/2019
Rated 1 out of 5 :
The restaurant and bar was busy which created a good atmosphere. The menu was good and gave you lots to choose from. The food was very nice although the portions were a little bit small. We thoroughly enjoyed the food with no complaints at all and we went on to have a tasty desert. The service could have been better if the staff were more organised and designated to certain tables. Very nice establishment and very friendly staff and patrons, we will definitely go back.
04/05/2019
Rated 1 out of 5 :
Stayed here on a Saturday night with friends because we had plans in the area. I had read a recent review about room 9 and upon check in I queried whether there were issues with this room and was told not. The room looks lovely and was clean and well kept, however we had the exact same issue as a previous reviewer. We got in to bed at approx. 11.30pm and from then on had a continual ridiculously loud noise going off at sporadic intervals in the night and then every 10 minutes or so in the morning (between 7am - 8am). I did record the noise on my phone, but it didn't really do the noise justice and I couldn't be bothered to complain on check out. Don't know what the noise is - some sort of generator or something.\n\nEverything looks very nice, but as sleep is a bit of a necessity in a B&B can only give 2 stars.
02/05/2019
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29/04/2019
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28/04/2019
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28/04/2019
Rated 1 out of 5 :
Decided did not want to travel too far having flown into Stansted airport. Hotel is opposite the church. We arrived a little late so parking was tight but found a space. Given friendly welcome from reception, room was well appointed. Came down for dinner, great portions good selection. Breakfast had lots of choice and the portion of cooked breakfast large. Joan at breakfast was lovely as was Laura? who was on duty in the evening and again in the morning. Excellent value will definitely return.
25/04/2019
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23/04/2019
Rated 1 out of 5 :
We have stayed at the Swan many times. We stopped going a while ago as the place became a bit rundown. However, we started staying again when it was refurbished.\n\nRooms are perfectly fine - although avoid room 3 which is above the kitchen generator and very noisy. We were given this room initially but once we pointed this out, we were quickly moved without a problem.\n\nThe service in the bar during the evening we were there was quite poor. It was extremely busy and there just weren't enough staff working to keep up with serving and also clearing tables/glasses etc. Therefore this meant the tables were left untidy and was not a great experience to order our meal.\n\nThe food was ok, but nothing special, wine was nice and reasonably priced. Breakfast was fine.
22/04/2019
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22/04/2019
Rated 1 out of 5 :
so sorry for your lack of sleep but thank you for giving us a 4 star rating and hopefully see you back in the near future, just not in room 9.
20/04/2019
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19/04/2019
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17/04/2019
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10/04/2019
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08/04/2019
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07/04/2019
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02/04/2019
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31/03/2019
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30/03/2019
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27/03/2019
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26/03/2019
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20/03/2019
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19/03/2019
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18/03/2019
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17/03/2019
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16/03/2019
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13/03/2019
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10/03/2019
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06/03/2019
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27/02/2019
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25/02/2019
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24/02/2019
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20/02/2019
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16/02/2019
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10/02/2019
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28/01/2019
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25/01/2019
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23/01/2019
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22/01/2019
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21/01/2019
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18/01/2019
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08/01/2019
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07/01/2019
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03/01/2019
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24/12/2018
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22/12/2018
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21/12/2018
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18/12/2018
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13/12/2018
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09/12/2018
Rated 1 out of 5 :
When you go to a pub in a country town such as thaxted you expect a warm smile, hospitable staff and great food, put simple don't expect that here. Expect to be insulted, threatened and the opinions of customers means little infact id go as.
07/12/2018
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05/12/2018
Rated 5 out of 5 :
An excellent family lunch for 14 of us. Food very nice and served quickly and efficiently. Everything we ordered was available and they catered very well for the two children with us. Really good value for money. Well done to all the team at the.
03/12/2018
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03/12/2018
Rated 5 out of 5 :
I spent two days here in November/December 2018 as part of a wedding party. I found the staff to be friendly and welcoming and they responded readily to any questions or issues. The rooms were clean and comfortable, and the food was superb. Recommended!
01/12/2018
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30/11/2018
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24/11/2018
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21/11/2018
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19/11/2018
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14/11/2018
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12/11/2018
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09/11/2018
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07/11/2018
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04/11/2018
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03/11/2018
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01/11/2018
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30/10/2018
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28/10/2018
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24/10/2018
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22/10/2018
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21/10/2018
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06/11/2018
Rated 5 out of 5 :
My daughter and I stayed at the Swan hotel for one night to break a Long journey up. We were delighted with the hotel in every way - warm welcome and great service throughout, well presented and comfortable accommodation, excellent breakfast choice and quality. Great.
28/10/2018
Rated 5 out of 5 :
Very friendly staff a great pub and restaurant. Thaxted is a lovely old market town as these photos show. Breakfast is excellent cereals, fruit, muffins, pastries and a very large selection of a full English. We ate in both nights and again a very good.
17/10/2018
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15/10/2018
Rated 5 out of 5 :
I regularly visit the Swan hotel and always get great service and a lovely atmosphere. I always have a great time with friends, my family or even by myself due to the friendly staff and locals. The food is also amazing value for money, especially.
15/10/2018
Rated 5 out of 5 :
Great customer service from the bar and waiter/waitress staff are brilliant. Hotels are specially clean fresh and the food was brilliant would 100% return to the establishment. One bar staff especially stood out to me his name was Henley who was fantastic bar and waitering.
15/10/2018
Rated 5 out of 5 :
The bar staff are great, up for a laugh and very helpful. The food is absolutely amazing five stars every meal we have had. A very family friendly place I would bring my kids here for a weekend away anytime.
15/10/2018
Rated 5 out of 5 :
absolutely brilliant visit, great bar staff, I had a great laugh with them while visiting, great food and great rooms the beds are comfortable and a brilliant pint. I would come back here for a personal trip every time! I would highly recommend!
14/10/2018
Rated 5 out of 5 :
Liked: Location & facilities
Disliked: Broken mattress on narrow bed.
14/10/2018
Rated 4 out of 5 :
Stayed at the Swan last week. A genuinely nice place to stay, staff were really helpful, accommodation was good and the food in the bar was great. Thaxted is a really pretty village and sadly I didn't get much time to have a good look.
12/10/2018
Rated 5 out of 5 :
super room in outbuilding ground floor ideal for us and our two scottie dogs we love the hotel and the area customers and staff are very friendly made to feel most welcome service excellent loved the offer buy 5 pints get one free! real ales.
11/10/2018
Rated 4.4 out of 5 :
Liked: Food (evening meal) good and generous. The staff were pleasant and quick to respond. Thaxted (along with other villages in the area) were old and attractive, with fine churches, and the countryside was pretty.
Disliked: Sometimes a bit noisy : aeroplanes to/from Stansted pass directly over Thaxted, and we could hear the heavy footsteps of guests on the room above us (we were in an annex)) through a rather thin ceiling.
11/10/2018
Rated 4.5 out of 5 :
Liked: The charging points (usb) for mobile phone charging and the size of the room. Staff were friendly and helpful. There was a slight problem with power in the room but it was sorted out quickly and the staff communicated progress well.
Disliked: The double bed was definitely on the small side and would make a generous single but somewhat tight for two! Perhaps next time I would choose a twin room! Very important to keep all bar transaction slips (credit card) as there is or was room for error.
10/10/2018
Rated 4.6 out of 5 :
Liked: Our room was a good size with very comfortable beds, the on suite room was large and well appointed, plenty of plug sockets in the room and plenty of room and a desk to use as an office if required. The food was also very good at a reasonable price I recommend you eat in.
Disliked: On the flight path for Stansted airport, this said the the noise was not off putting and the flights stop roundabout 2300 hrs until 0700 I would stay again.
09/10/2018
Rated 4.8 out of 5 :
Liked: The room was very clean comfortable snd well appointed. Hotel a bit tired. No apparent guests lounge. Food - chain pub food. Ok. Staff very good, friendly.
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08/10/2018
Rated 5 out of 5 :
Liked: What a great hotel. Staff were friendly and efficient, beds were really comfortable. The whole experience was a delight. Would certainly visit again.
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07/10/2018
Rated 5 out of 5 :
myself, my wife and daughter stayed here on the 6-10-18, family room located within the original building, very clean and tidy /tea coffee, staff were very friendly and very helpful, , would recommend the Swan if your looking to staff in this part of Essex, Cliff.
06/10/2018
Rated 3.8 out of 5 :
Liked: The bed was very comfortable and the room spacious.
Disliked: We couldn't open window because of the noise from the incoming aircraft.
06/10/2018
Rated 4.8 out of 5 :
Liked: A warm welcome, great atmosphere in the bar/restaurant with excellent food served. After a good nights sleep, the day started with an excellent English cooked breakfast.
Disliked: Individual coffee pot at breakfast - but did not spoil the stay
03/10/2018
Rated 2 out of 5 :
Called in for a meal and a couple of drinks - slow service, staff more interested in eating a bowl of chips at the bar. My elbows stuck to the bar whilst waiting to be served. Wet beer mats, according to a local, this is.
01/10/2018
Liked: Newly decorated room. Smart! Excellent food. Friendly staff.
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30/09/2018
Liked: Veey friendly staff. Clean room. Lovely bathroom
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28/09/2018
Liked: Nothing was outstanding. A pity as we have friends in the area who we visit often.
Disliked: No toilet rolls in room. Asked for some which were brought and dumped on our table as we were having a drink and sandwich in the bar. Restaurant tables unclean and sticky. Shoddy waitress service and lacked hygiene - i. E. Fingers around tops of cups. One of glasses with drink was filthy and had to be exchanged. Not what we expected from a recently refurbished hotel.
27/09/2018
Liked: The evening atmosphere in the restaurant was lovely and welcoming. The evening staff were very friendly and helpful. Food was really nice and good choice of food. Room was perfect. Really enjoyed our stay.
Disliked: The service at breakfast was not great. Had to keep reminding the staff that we ordered coffee and then the toast didn't come. - very different to the evening meal service, which was excellent. Not enough coffee and tea in the room.
26/09/2018
Rated 4 out of 5 :
Stayed for three nights to use as a base for touring the area. The hotel has been recently refurbished to a high standard. Our room was very pleasant overlooking the church. Food was good and the staff were very friendly from breakfast to evening. Only.
25/09/2018
Rated 5 out of 5 :
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25/09/2018
Rated 5 out of 5 :
We stayed here recently for 2 nights as we were visiting the Airshow at Duxford. The hotel was about 12 miles away but well worth the travelling. We booked in really easily and was told where our rooms were. The rooms were quite small but.
21/09/2018
Rated 4.2 out of 5 :
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17/09/2018
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16/09/2018
Rated 4 out of 5 :
We were passing through on the way to Audley End and stopped for some food early afternoon. The Swan is clean and bright with helpful very friendly staff, and the food we had was excellent. I couldn't find fault with anything and will make a.
16/09/2018
Rated 3 out of 5 :
Thaxted is a friendly old town with a lovely Parish Church, windmill and ancient buildings. This ancient hotel has been “ trendified” in to a pub, restaurant with rooms. We stayed in a room off the car park. Not great looking from the outside. Smart.
10/09/2018
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10/09/2018
Rated 5 out of 5 :
Food was lovely really enjoyed it and would most definitely eat here again.compliments to the kitchen staff. Stayed here for one night before going on holiday. Desserts were amazing. Lovely rooms too.
09/09/2018
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09/09/2018
Rated 5 out of 5 :
We enjoyed a very pleasant overnight at this lovely Inn. Arriving on a busy Friday teatime the pub had a warm & welcoming feel, the staff were courteous and as an extra bonus we were upgraded to a larger 'family room'. This room was.
09/09/2018
Rated 5 out of 5 :
Really happy with food at the Swan. The manager overheard me saying that I am vegan and went out of his way to recommend that I have something that was not on the Sunday menu but that could be tweeked for me to make it.
04/09/2018
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03/09/2018
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03/09/2018
Rated 5 out of 5 :
Away on a holiday with my wife, youngest son and our two dogs - nice room at the front but can be a bit noisy from the road - great view of the Church - dogs very welcome - food excellent at breakfast and when.
02/09/2018
Rated 5 out of 5 :
Nachos very average. Were not warm/cooked at all so hard. Barely got any Salsa with it so half of them were plain. Not worth £7, probably worth about £2.50. I wouldn't get them again. Portion was also very small seeing as its a sharing portion, only.
29/08/2018
Rated 5 out of 5 :
Liked: Brilliant location big room. Lovely decoration great pub
Disliked: Car park was cramped
27/08/2018
Rated 4.4 out of 5 :
Liked: Very cosy room and the bar/ restaurant was lovely
Disliked: Car park very tight and people parking stupidly.
27/08/2018
Rated 3 out of 5 :
it's a great place to spend the day/afternoon, the church and windmill are worth a visit as are the many streets we had food and drinks at the swan, the service was great and the building is nice and well situated in the town, the.
27/08/2018
Rated 3 out of 5 :
Went here for lunch. Seemed quite lively, popular and friendly. The menu was quite varied, service was prompt and the food was excellent. The bill was a nice surprise in a good way, very good value. A very pleasant way to while away a few.
26/08/2018
Rated 3.8 out of 5 :
Liked: Breakfast was superb, beds comfortable, room facilities excellent
Disliked: Nothing you could do about it - but the constant aeroplane noise was a little tiresome at night.
25/08/2018
Rated 3 out of 5 :
This was a nice hotel and the room was large, comfortable and spotlessly clean. Only stayed for one night but very efficient reception at check in and departure. The 3* rating reflects simply the quality of the food we were served and whilst it was.
24/08/2018
Rated 5 out of 5 :
Liked: The staff were excellent, location, and breakfast delicious. Highly recommend the Swan.
Disliked: Nothing to dislike. We will be back
23/08/2018
Rated 5 out of 5 :
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Disliked: Hotel was immaculately Clean with a very Warm Welcome. Breakfast was Amazing. We will definitely visit again and recommend to friends and family.
23/08/2018
Rated 5 out of 5 :
We booked in for a family event. We were given a great room in the main building which considering there was music downstairs turned out to be very quiet and we were not disturbed. We hada family meal on the Saturday night which was of.
22/08/2018
Rated 5 out of 5 :
Liked: Rooms were beautiful everything youd need. All facilities no need to ask, breakfast staff were wonderful and so with the receptionist Sam.
Disliked: Dinner finished to early so we missed out although we went to a lovely Indian just up the road was fantastic. Would definitely recommend it to minute walk down the hill.
20/08/2018
Rated 5 out of 5 :
Another lovely stay in the August heat, , Thaxted came alive in the Sun. Cris and his Team, always look after me. With Joan serving me my Breakfast, ( in the Restaurant ) had a band playing while I was there early August.5 stars. And a good room rate. Well.
19/08/2018
Rated 5 out of 5 :
Liked: Rooms well appointed. Excellent breakfast choice. Staff very attentive and cheerfull.
Disliked: Nothing comes to mind.
17/08/2018
Rated 4.2 out of 5 :
Liked: Overall a good place to stay. Rooms and other areas were spotlessly clean.
Disliked: Second night's meal let the place down. Slow service and poor food.
17/08/2018
Rated 3 out of 5 :
Overall a good place to stay. Majority off staff friendly and attentive. The meal on our second night is the reason for our low score. We were seated in a room off the main bar area. It took ages for our order to be.
16/08/2018
Rated 5 out of 5 :
Liked: All lovely ?
Disliked: Would of liked a bottle of water in the room.
15/08/2018
Rated 5 out of 5 :
Liked: Breakfast was lovely, maybe a little small. Room was excellent with great shower, comfortable bed and pretty quiet.
Disliked: Parking is very tight, but loads on street around the corner
13/08/2018
Rated 4.8 out of 5 :
Liked: Friendliness and comfort.
Disliked: It was very hot and the Windows had to be open, which with the traffic and the flights made it very noisy. Airconditioner would have been helpful.
12/08/2018
Rated 3 out of 5 :
We went there for like lunch and the Hotel looked really nice and clean. The toilet was spotless and nice hand soap and lotion. The waitress was nice and friendly. We ordered the soup of the day which we were told was mushroom and a.
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