Best Western Swiss Cottage Hotel
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Customer Reviews For The Best Western Swiss Cottage Hotel Hotel


Address: 4 Adamson Road, Swiss Cottage, London, England, UK, NW3 3HP
This hotel has averaged a score of 3.8 out of 5 by 2475 past guests
>>>Booking.com (average customer rating 4 out of 5 from 1640 reviews)
>>>Tripadvisor (ranked 483 of 1117 for Hotels in London and rated 3.5 out of 5 from 809 reviews)

09/06/2019
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30/04/2019
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28/04/2019
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25/04/2019
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22/04/2019
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21/04/2019
Rated 4 out of 5 :
Dear eus4, \n\nThank you very much for your lovely review.\n\nI am delighted to read that you found the hotel and the surrounding area convenient and comfortable. One of the main advantages of our location is how easy it makes to travel around London while still being in a very quiet area.\n\nI look forward to your many return visits.\n\nKind regards,
19/04/2019
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18/04/2019
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14/04/2019
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11/04/2019
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10/04/2019
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07/04/2019
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01/04/2019
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30/03/2019
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29/03/2019
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28/03/2019
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Milesfaster.co.uk customer reviews ↓
Rating out of 10: 1
Date stayed: February 2004
review: This place was a joke. We booked a double room for Valentine's day about 2-3 weeks in advance. We turned up to check into the hotel after driving all the way across London. The guy on the front desk fumbled around for a while and then asked us to fill in the necessary details to check-in, all the while his colleague was sitting down just behind him. Once he had filled in the necesssary details his colleague then got up and told us that they had no double rooms available due to a problem on the fourth floor and the room they had given us was a twin! Needless to say we couldn't believe it. No one had bothered to phone us in advance to tell us, which is very suspicious. The guy on the desk had the cheek to offer us room service on the house as compensation! Avoid this place at all costs, no place that operates in this manner deserves any guests at all. We didn't take the room and because we had booked through a hotel booking website the clerk on the front desk told us we could only get a refund through the website. We asked him to call them to inform them of what had happened and he said it would have to wait until Monday as they were closed on Saturday. We rang the website after leaving the hotel and it was open! This was a very special day and this hotel was disgraceful in the way it thought it could treat us. We didn't take the room and will be reporting this matter to the Trading Standards office.

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