Generator Hotel
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Customer Reviews For The Generator Hostel London


Address: 37 Tavistock Place, London, WC1H 9SE
This hotel has averaged a score of 3.6 out of 5 by 8741 past guests
>>>Booking.com (average customer rating 3.8 out of 5 from 5724 reviews)
>>>Tripadvisor (ranked 136 of 1413 for Specialty Lodging in London and rated 3.5 out of 5 from 3108 reviews)

15/03/2019
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07/03/2019
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04/03/2019
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04/03/2019
Rated 1 out of 5 :
Hello!\nThanks for your feedback! It's really nice to see that you had such a great experience at our property! \nWe\u2019ll make sure we take your comments on board and will try to make your experience even better next time.\nWe hope to see you at Generator soon.\n\n
03/03/2019
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03/03/2019
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03/03/2019
Rated 1 out of 5 :
Hi Mrose1997,\n\nThank you very much for your candid review of your recent stay at our hotel. \nYour feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and power in ever bed! In taking great care of our hostel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. \nWe have places for over 880 people and with external food it would be impossible to keep our hostel as clean as it is! We are all about awesome experiences here at Generator and it looks like yours was sub-par....We hope you give us one more try in the future so we can give you some WOW factor next time.\n\nBianca, Generator Hostels\n
02/03/2019
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28/02/2019
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27/02/2019
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26/02/2019
Rated 1 out of 5 :
Hello!\nThanks for taking the time to review us and leave such an amazing review. It's great to see guests really enjoyed staying at Generator.\nHope seeing you again. \nRegards, \n
25/02/2019
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25/02/2019
Rated 1 out of 5 :
Hi Andrewtravels1,\nThank you for taking the time to share your experience about your recent stay at our property.\nBit of a bummer to read your review and to see that we missed the mark on your visit \uD83D\uDE1E I am sorry and extremely disappointed to hear that you had an issue with our staff. I have taken your comments very seriously and I can assure you that this will be investigated further.\nWe are all about awesome experiences here at Generator and it looks like yours was sub-par....We hope you give us one more try in the future so we can give you some WOW factor next time.\nYour comments have been shared with the team to learn and assess what we can do to prevent this from happening in the future.\n\nBianca, Generator Hostels
24/02/2019
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22/02/2019
Rated 1 out of 5 :
Hey!\nThank you so much for taking the time to give us this incredible feedback! We are so happy to know you had such a lovely time with us! It's always a real pleasure when our guests are so satisfied, it really makes us feel proud of what we do!\nWe really hope to see you again soon with us to share some more memories and good times together! :)\n\nJess, \nGenerator London
21/02/2019
Rated 1 out of 5 :
Hey! \nThank you so much for taking the time to give us a feedback! We are happy to know you had a nice time with us despite the issue with the DJ. Sometimes it's not just about the music, but it's about those people you are listening it with and I hope they made your night special even if the music sucked ;)\n \nWe hope to see you again soon! \n\nJess, \nGenerator London
21/02/2019
Rated 1 out of 5 :
Hi Sightsee,\nThank you for your reveiew. Regarding the room sizes, if you visited the reception and raised this issue with us during your stay then we would have looked into this. Reading lights is one of our bigger projects right now and they will be available on all of our beds. The bathrooms have large shower booths and they should be big enough for both showering and changing your clothes. \nRegards,\nSrdjan\nGenerator London
21/02/2019
Rated 1 out of 5 :
Hi Ryan, \nThanks for taking the time to review us, your feedback ix extremely valuable to us. We apologise if you found Generator London below the standard of other establishment within the company. Unfortunately, we are the oldest one, and due to begin a listed building the modifications we are allowed to make are quite limited. This applies to the plug sockets in the rooms. However, our common areas have many sockets and we encourage guests to socialise in those. \nAs for the smell, we are sorry if you found our front desk not helpful enough. I'll pass your comments and check that the problem as been taken care of. Please feel free to get in touch with further details so we can investigate it. \nRegards,\nAnna, Generator London
20/02/2019
Rated 1 out of 5 :
Hi!\nThanks so much for reviewing us. We're glad to see that overall you enjoyed your stay with us, it's amazing to see #genlove! A great atmosphere and cleanliness are your top priorities and we're happy to see we make it. As for the party atmosphere, it's true that most of our guests are quite young and we have many event to satisfy these travellers, but we welcome guests from all age ranges in our hostel. \nHope seeing you again.\nRegards,
19/02/2019
Rated 1 out of 5 :
Hi There,\nThank you for reviewing our property, we sincerely appreciate your feedback and we're very sorry to hear that your stay was not up to your expectations. I can assure you that our housekeeping and maintenance team work very hard to keep everything looking its best, bit of a bummer to see that we missed the mark on your visit. \uD83D\uDE1E This certainly isn't the level of service we wish to provide to our guests here at Generator and I must apologies about it.\nI am deeply disappointed for the issue you faced with the heating, it's something that definitely shouldn't have happened, please make sure that I'll investigate further into what happened, the safety of our guests it's our main priority. \nI am sorry that you found your room too cold, our building has central heating facilities that are set on a timer, but I will get our maintenance to investigate and check that they are all in working order. I hope that if this was to ever happen again, you would bring it to our attention immediately as we could have fixed it sooner, or provide you with extra blankets as a temporary solution.\nOnce again, thank you for your comment, I'll share it with all the relevant staff and it will help us to improve our standards and the service we provide.\nWe hope you still enjoyed your time in London and hope to welcome you back in the future to leave a better impression on you.\nBest Regards,\n\nEmma\nGenerator London
19/02/2019
Rated 1 out of 5 :
Hi There, \n\nThank you so much for the positive review \n\nGlad you\u2019re as happy with our location as we are \u2013 we always make sure that we\u2019re in the right place at the right time. We have arranged the rooms and facilities in the best possible way to accommodate our guests comfortably and safely. I am sorry you feel we haven\u2019t achieved that.\n\nWe wish you safe travels and hope to see you again!\n\nRegards \n\nEmma- Generator London\n
18/02/2019
Rated 1 out of 5 :
Hi,\nThank you for taking the time to write your feedback. We appreciate your honesty and openness and we are really disappointed to hear about your experience with us. This certainly isn't the level of service we wish to provide to our guests here at Generator. I am sorry to read that you were affected by the noise in our hostel, we have a lot of guests that enjoy our lively atmosphere and night events and I am sorry that Generator is not the right fit for you. We do have a 24 hour reception team that would have been happy to assist you with a possible room change or earplugs as a solution. We must apologies also if you found that the cleanliness was below satisfactory, please be sure that we are taking your complaint very seriously, we will do our best to rectify the situation and ensure that it will not happen again. We hope you still enjoyed your time in London and hope to welcome you back in the future to leave a better impression on you.\nBest Regards,\n\nBea\nGenerator London
17/02/2019
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17/02/2019
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16/02/2019
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15/02/2019
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14/02/2019
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13/02/2019
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13/02/2019
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12/02/2019
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12/02/2019
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11/02/2019
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11/02/2019
Rated 1 out of 5 :
Hey, \nthanks for taking the time to give us a feedback, which is extremely valuable to us! We are so disappointed to know you didn't enjoy your stay with us! Our team comes from al over the world, nobody here is English and we are all used to deal with people all over the world, that's what makes a hostel special, learning from different cultures and people. We are so disappointed to know you felt this way and I really hope you are going to give us the chance to do better next time! \n\nJess, \nGenerator London
11/02/2019
Rated 1 out of 5 :
Hi Michelle,\n\nThank you for the awesome feedback! We are glad that you enjoyed our atmosphere graced by international clientele. Professional service round the clock from our staff is what every visitor can expect. \n\nRegards,
11/02/2019
Rated 1 out of 5 :
Extremely aggressive security guard who threatened us and grabbed a bag off one of my female friends nearly knocking her over. When I mentioned this at reception (while the guard was standing there) the guy didn\u2019t care at all and said \u201Che doesn\u2019t work for us it\u2019s not my problem\u201D. No chance of sleeping at all in this place, rooms are the size of a matchbox and you can\u2019t even bring a packet of crisps in to the facility without being made feel as if your committing a serious crime. Not looking forward to my trip to the Generator hoste in Rome in a couple weeks and this stay has made me consider cancelling it altogether
11/02/2019
Rated 1 out of 5 :
Hey, \nthank you so much for taking the time to give us this lovely incredible feedback! I mean, what can make a better stay than cheap drinks and good company? :)\n\nWe hope to see you again around our hallways you beautiful person! \n\nJess,\nGenerator London
11/02/2019
Rated 1 out of 5 :
Hey, \nthank you so much for taking the time to give us this incredible feedback! We are so happy to know you had such an incredible stay with us, we always try to deliver the best service to our guests and this type of reviews are the type ones that make us happy! \nWe really hope to see you again soon :)\n\nJess, \nGenerator London
10/02/2019
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09/02/2019
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