The Z Hotel City
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Customer Reviews For The The Z Hotel City


Address: 23-28 Fleet Street, London, EC4Y 1AA
This hotel has averaged a score of 4.2 out of 5 by 7054 past guests
>>>Booking.com (average customer rating 4.3 out of 5 from 6292 reviews)
>>>Tripadvisor (ranked 379 of 1132 for Hotels in London and rated 4 out of 5 from 706 reviews)

01/10/2019
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30/09/2019
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30/09/2019
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30/09/2019
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28/09/2019
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28/09/2019
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28/09/2019
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27/09/2019
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27/09/2019
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26/09/2019
Rated 4.8 out of 5 :
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25/09/2019
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24/09/2019
Rated 4.2 out of 5 :
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23/09/2019
Rated 4.8 out of 5 :
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23/09/2019
Rated 4.6 out of 5 :
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22/09/2019
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21/09/2019
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21/09/2019
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20/09/2019
Rated 3.8 out of 5 :
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19/09/2019
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19/09/2019
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17/09/2019
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17/09/2019
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16/09/2019
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15/09/2019
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14/09/2019
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12/09/2019
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12/09/2019
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11/09/2019
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11/09/2019
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11/09/2019
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10/09/2019
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09/09/2019
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09/09/2019
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09/09/2019
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08/09/2019
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08/09/2019
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07/09/2019
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06/09/2019
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06/09/2019
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05/09/2019
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04/09/2019
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04/09/2019
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03/09/2019
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03/09/2019
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02/09/2019
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02/09/2019
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02/09/2019
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01/09/2019
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01/09/2019
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01/09/2019
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29/08/2019
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29/08/2019
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29/08/2019
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28/08/2019
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28/08/2019
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27/08/2019
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26/08/2019
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22/08/2019
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22/08/2019
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22/08/2019
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21/08/2019
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21/08/2019
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21/08/2019
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20/08/2019
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20/08/2019
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20/08/2019
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20/08/2019
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19/08/2019
Rated 4.4 out of 5 :
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18/08/2019
Rated 4.8 out of 5 :
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18/08/2019
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18/08/2019
Rated 4.0 out of 5 :
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17/08/2019
Rated 4.2 out of 5 :
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15/08/2019
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15/08/2019
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14/08/2019
Rated 4.4 out of 5 :
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14/08/2019
Rated 4.8 out of 5 :
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22/07/2019
Rated 4 out of 5 :
We are really sorry to hear about your unpleasant experience. \n\nOur main focus as a company is to provide a good customer service, I am sorry to hear we have not shown this to you.\n\nWe take good pride in our team and we want all the guests staying with us are well looked after and always welcomed with a huge smile. I will share your feedback with the team as we take our guest's comments very serious and we will ensure that similar situations will not occur again. \n\nI hope you will give us the chance to welcome you again and change your impression about us.\n\nIf you would like to discuss this further please feel free to contact me directly jessica@thezhotels.com\n\nBest Regards\n\nJessica Garcia\nHotel Operation Manager.
22/07/2019
Rated 4 out of 5 :
Thank you for your feedback.\n\nReading that you would stay again for us it is the best reward for our job. \nAs you mentioned, the rooms are compact, however, we do offer what you really need for a short stay.\n\nWe are happy to hear we could give you an early check in and late check out. Our team members do their best to accommodate every guest's request. \n\nWe hope that during your stay you had the possibility to sign up for our membership in order to get a discount and save for any new booking. If you have not, feel free to send an email to city@thezhotels.com and we will be more than happy to help you. \n\nWe look forward to welcoming you very son.\n\nBest Regards\n\nVeronica Angrisano\nNight Duty Manager.
14/07/2019
Rated 4 out of 5 :
Dear Rajesh, \n\nThank you for taking time to write this rewiev.\n\nWe are glad to hear you enjoyed our facilities and our complimentary chesse & wine.\n\nWe are sorry to hear you had a sleepless night, we do not have any tumber dryer in the hotel, it could have been a tecnichal issue. \nWe do understand how frustating can be a sleepless night. \n\nIf you enjoyed our membership programme please follow the steps as described in the email you received, if not email us at city@thezhotels.com to have a discounted rate.\n\nWe really hope to welcoming you again in the future and change your mind.\n\nKind regards, \n\nVeronica Angrisano\nNight Duty Manager\n\n.
10/07/2019
Rated 4 out of 5 :
Dear Manderson318, \n\nThank you for your review.\n\nWe are glad you enjoyed your stay at Z Hotel City.\nDeliver an excellent customer service is a priority for us, we are happy to hear our staff meet your expectations.\n\nA kindly reminder for your future stays use the member code provided to you upon check in to be part of our membership programme and get discounted rates.\n\nHave a lovely day!
08/07/2019
Rated 4 out of 5 :
Dear999BexM1, \n\nThank you for your review.\n\nWe are glad you found our queen accessible room comfortable.\n \nGuests' satisfaction is very important to us, and we are happy you enjoyed your stay.\n\nRegarding the early check in, we appreciate your feedback and will consider that for the future.\n\nWe hope to see you son.\n\nHave a good day!
07/07/2019
Rated 4 out of 5 :
Dear T1pperary10, \n\nThank you for your taking the time in reviewing Z Hotel City. \n\n at the Z hotel we offer a compact unique style at an affordable price providing the guests with all they need. We are glad to hear you enjoyed it. \n\nWe hope to welcome you back son. \n\nHave a lovely day!
05/07/2019
Rated 3.8 out of 5 :
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03/07/2019
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03/07/2019
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03/07/2019
Rated 4.6 out of 5 :
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02/07/2019
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02/07/2019
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01/07/2019
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01/07/2019
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01/07/2019
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01/07/2019
Rated 4.2 out of 5 :
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01/07/2019
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01/07/2019
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30/06/2019
Rated 4.2 out of 5 :
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30/06/2019
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28/06/2019
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27/06/2019
Rated 4.4 out of 5 :
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26/06/2019
Rated 4.8 out of 5 :
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24/06/2019
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24/06/2019
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23/06/2019
Rated 4.2 out of 5 :
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16/06/2019
Rated 3.8 out of 5 :
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16/06/2019
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15/06/2019
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14/06/2019
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14/06/2019
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12/06/2019
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10/06/2019
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28/05/2019
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23/05/2019
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22/05/2019
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15/05/2019
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14/05/2019
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26/04/2019
Rated 5 out of 5 :
When we arrived there was a fresh pitcher of complimentary ice tea to sip at while you\u2019re checked in - which was very nice as it was very hot when we arrived. All the staff were so helpful and friendly and nothing was too much to ask. The rooms are on the small side but for a city break that\u2019s all the room you need as you don\u2019t spend much time there anyway! However, this doesn\u2019t take away from the fact that the rooms are very stylishly decorated and the bed was very comfortable. The room was also equipped with a large flat screen television (with sky and all the catch up channels), air conditioning, a water jug, a kettle and a variety of teas, coffees and hot chocolates to choose from. The free cheese and wine from 5-8 was amazing and we were there every night! They\u2019re not at all stingy with wine and staff even come to the table to ask if you want a top up, and you can have as many helpings of cheese, bread, grapes and chutneys as you like. You can even take your wine to your room if you don\u2019t want to drink it in the dining room. My only wish is that we were given more coat hangers as there was 4 coat hangers in a room so we only got 2 each - but apart from that I can\u2019t fault it. We had an amazing stay and are looking forward to staying with them again.
20/04/2019
Rated 5 out of 5 :
Myself and 3 friends booked a family room for one night while in London to see a show. When we first walked in, we thought, oh my goodness! We will never fit! but we did, and although it was a tight fit with cases etc, the beds were wonderfully large (bunk beds) room was spotless, free water, tea, coffee and toiletries. Large enough shower, staff very helpful and friendly! Offered the free cheese and wine but we had dinner booked already. Only pre warning I would give is if you are sharing a room, make sure you are all very close and not shy! The bathroom glass is pretty much see through enough that you can see what is going on! Luckily we were a close group of girlfriends so could laugh about it! :)
19/04/2019
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08/03/2019
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