W Hotel London Leicester Square
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Customer Reviews For The W London Leicester Square


Address: W Hotel Leicester Square, 10 Wardour Street, London, W1 D6QF
This hotel has averaged a score of 4.1 out of 5 by 3041 past guests
>>>Booking.com (average customer rating 4.2 out of 5 from 669 reviews)
>>>Tripadvisor (ranked 488 of 1129 for Hotels in London and rated 4 out of 5 from 2347 reviews)

12/09/2019
Rated 4.8 out of 5 :
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10/09/2019
Rated 4.2 out of 5 :
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04/09/2019
Rated 4.8 out of 5 :
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01/09/2019
Rated 4.8 out of 5 :
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29/08/2019
Rated 3.6 out of 5 :
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28/08/2019
Rated 4.2 out of 5 :
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21/08/2019
Rated 4.6 out of 5 :
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17/08/2019
Rated 4.0 out of 5 :
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13/08/2019
Rated 4.0 out of 5 :
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06/08/2019
Rated 4.4 out of 5 :
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04/08/2019
Rated 4 out of 5 :
My husband and I love the W brand. Really good fun and lively. We had a corner suite and was a little tired and no plugs near mirrors which is a pain but still had a great time. Great location and very easy for shopping or theatre and soHO. Good breakfast but waited a while.
03/08/2019
Rated 4 out of 5 :
Good evening Honest_reviewer1992,\n\nThank you very much for choosing W London as during your most recent visit in London and thank you for taking the time to review our hotel. \n\nI am deeply sorry that your experience with us was overshadowed by the size of our rooms. Our rooms here at W London have all an open layout, trying to maximize the available space in the room and I am very sorry that you didn\u2019t think this was the case. Within our property, we have multiple options and different layouts of rooms and in case you decide giving us another chance please reach out to us directly under lonhwdm@Marriott.com so I or one of my colleagues would be able to oversee your reservation personally and allocate an appropriate room for you. \n\nOur main aim in W London is to make our guests feel like home from home and to provide the highest level of hospitality. It pains me that we were not able to deliver this to you on your past visit, therefore in case you consider giving us a second chance do not hesitate to reach out to us. \n\nWarm regards, \n\nBella Purtscher\n\nBEllA PURTSCHER\nWElCOME DESK MANAGER, W London LEICESTER SQUARE \n10 Wardour Street London W1D 6QF United Kingdom\n\n.
28/07/2019
Rated 4 out of 5 :
My husband had booked us 1 night here for our first wedding anniversary. The location was perfect and only a few minutes walk to the theatre.\n\nWe arrived early and a room was not ready so we left our luggage and went for lunch. When we came back to collect our keys we had been given a free upgrade to a wow suite which was so lovely as we hadn\u2019t even asked and we aren\u2019t members of the Marriott rewards programme.\n\nThe room was amazing. Everything is controlled by an iPad which is a bit of a novelty at first but sometimes there is nothing wrong with a simple light switch in a bathroom! The amenities in the room are fabulous and a handwritten welcome note addressed to us both was a really nice touch.\n\nThe beds were comfortable and we both slept really well. You can still hear noise from the bars and street below but I think with a prime city location you should expect some noise. \n\nOverall we had a fantastic stay and we can\u2019t wait to come back!
27/07/2019
Rated 4 out of 5 :
Hi Priya M,\n\nThank you for taking the time to share your feedback of your recent stay with us, although I am sorry to hear that your recent experience with us was overshadowed by the technical difficulties with the AC and noise disturbances, particularly as you were celebrating a special occasion. All of your comments have been shared with the relevant teams, in order to look into these shortfalls on service which are certainly not the standards expected of a W property.\nI do hope that we will have the opportunity to welcome you back to W London again in the not too distant future and that you might consider giving us a second chance. Please, do let me know when if you have any upcoming plans to return to London as it would be my pleasure to personally oversee arrangements for any future stays. \n\nThank you for staying with us.\n\nKind regards\n\nJamie Rowsell\nW Lead Insider\n\nJamie.Rowsell@whotels.com.
21/07/2019
Rated 4.8 out of 5 :
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20/07/2019
Rated 4 out of 5 :
Good morning Alwaystravelsf,\n\nThank you for choosing W London as your destination during your most recent visit of London and for sharing your honest feedback with us.\n\nPlease, accept our sincerest apologies for not being able to exceed or even meet your expectations during your last stay with us. Yes, W brand certainly supports the music industry and we do have DJs playing in the bar throughout the week for public and private events. However, this should never compromise comfort of our guests and I feel sorry that we let you down on this occasion.\n\nI hope that we will have a chance to welcome you back and get a second chance. It would be our privilege to assist you with any arrangements that you may have on your future trip to London.\n\nIf there is anything else we could do for you in future, do not hesitate to contact us on lonhwdm@Marriott.com\n\nThank you.\n\nWarm regards,\n\nMichal Lupinek\nWelcome Desk Manager\n.
19/07/2019
Rated 4 out of 5 :
Was in London for a 3 day business trip. Stayed at the W and I must say they did leave up to their mantra of Whatever, Whenever, Wherever. The service was prompt and the room were spectacular. Modern fixtures and even the amenities were were designed. It lets the guests purchase a headphone piece, condoms, portable speakers and the likes. All well packed and designed. The huge mirror as you enter does make the room looks much bigger. The bed were soft and you can customised the hardness of your pillow with a call to the concierge. My only grip is the toilet door that doesn\u2019t allow you to leave it open and get very dark inside. The breakfast was good and the food delicious. The staff tends to remember my order after 2 days of ordering the same thing. The security on the ground floor is quite strict which is good as it can get quite rowdy on weekend nights as it\u2019s very near Leicester Square. Overall a great stay and will def visit again.
18/07/2019
Rated 4 out of 5 :
The W in Leicester square continues to shine. In the city centre the location can not be beat. \n\nIn the heart of the theatre district, Piccadilly Circus, Chinatown and Soho are steps away. \n\nThe hotel continues to have the Wow factor especially after some renovations. \n\nEspecially the lobby. The lobby is where it happens. The bar is the place to party and people watch. \n\nThe team at the concierge know what W means. Whatever, Whenever......\n\nI put them to the test and they were spot on once again. No request seems to big or small. A table at a London hotspot is not a problem for the insiders here. \n\nThe concierge team is a wealth of knowledge and a can do attitude that knows how to make even the most challenging request seem part of their daily routine. \n\nThe service and people are what makes a hotel stand out and this team at the W in Leicester square know exactly how to make you feel like family.
17/07/2019
Rated 4.8 out of 5 :
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12/07/2019
Rated 4 out of 5 :
Dear Mr. Tzelepis, \n\nThank you very much for your review.\nI am deeply sorry for the miscommunication which happened in regards to booking another stay with us at the W London. I believe you have been already in contact with our Director of Operations Ben in regards to this matter. \nI sincerely would like to apologize for the issues you have experienced while staying with us last year and please rest assured that this is certainly not indicative of our usual guest experiences and not a reflection of the high standards of service we pride ourselves on here at W London Leicester Square.\n\nWarm regards, \n\nBella\n.
07/07/2019
Rated 4 out of 5 :
Amazing, amazing, amazing... this is definitely an experience, a place in the centre of London where the rooms felt like they were designed for girls to get ready for a night out,.. to top it off theres a bar.... in the hotel... which didn't close to gone 2am.\nThe staff are friendly and professional, if I have to stay in London this will be my go\n to stop, absolutely loved it, shame it was only one night. The beds were comfortable, I felt safe in my room. Didn't have time to experience the gym so cant rate that.\n\nWorth every penny.
05/07/2019
Rated 4.8 out of 5 :
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18/06/2019
Rated 4.6 out of 5 :
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17/06/2019
Rated 4.8 out of 5 :
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14/06/2019
Rated 4.6 out of 5 :
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10/06/2019
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26/05/2019
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12/05/2019
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10/05/2019
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23/04/2019
Rated 1 out of 5 :
Hello Princessdxco, \n\nI am sorry to hear about your experience and if you could please contact the relevant head of department Dario. Mazzoli@whotels.com directly and provide more details, then we can look into this further for you.\n\nKind regards\n\nJamie Rowsell\nW Lead Insider\n\n.
14/04/2019
Rated 1 out of 5 :
Hey JohnJohn2404, \n\nThank you for your feedback. I am glad that you enjoyed the location and our talented team but I am very sorry you were disturbed by the bar and the design of the room was not to your taste.\n\nIf you do decide to visit us again (even just for a drink) please contact us on the below and we will take care of you.\n\nKind regards\n\nJakki\nW Insider \nwinsider. London@whotels.com.
14/04/2019
Rated 1 out of 5 :
The staff at this hotel are all terrific in customer service and friendliness. They are warm, knowledgeable and chatty.\nThe hotel rooms are clean, compact and well maintained. \nWe thoroughly enjoyed our 5 nights at this establishment. \nBreakfast - food and staff - is superb. From the buffet to the individual hot meal offers, to the attention to meeting our individual needs - all executed in perfect harmony.\nDefinitely, the hotel to stay again next time we are in central London.
13/04/2019
Rated 1 out of 5 :
Hello Tola A, \n\nI am sorry to hear you have been made to feel unwelcome.\n\nWe take these things very seriously and I have informed the Head of Security and he will investigate this matter.\n\nIf you would like to discuss this further please contact us on the below email.\n\nKind regards\n\nJakki\nW Insider\nwinsider. London@whotels.com.
04/04/2019
Rated 1 out of 5 :
Good service, good staffs, good costumer service and very brilliant security, we always stay here, close to everywhere, museum, theatre, China town, tube if you want to airport, palace, Mosque \uD83D\udd4C in Soho, one of the best.
01/04/2019
Rated 1 out of 5 :
Hi Constellation_1049\n\nThank you for your review of your recent stay, although I am sorry to hear of your disappointment. As a valuable Marriott Bonvoy Gold Elite member, we thank you for your loyalty and value your feedback. If you could please contact me directly in order for us to look into these issues further. \nWe look forward to hearing from you.\n\nKind regards\n\nJamie Rowsell \nJamie. Rowsell@whotels.com.
31/03/2019
Rated 1 out of 5 :
My go to hotel in London.\n\nStayed twice over the last few weeks and does the job extremely well in a good location near Trafalgar and Leicester square.\n\nI like the W Hotel brand because the breakfast, bars and gyms tend to be a step up from chain hotels.\n\nBreakfast - order off an a la carte menu café style. Good bad in the evening and room service menu was not\u2019t too bad either.\n\nRooms are good - if you can nab a cool corner it\u2019s a much better set up. The central bench with bathroom is a little odd and you wouldn\u2019t want to have to do much work from the bench, but it works.\n\nGym is great - it\u2019s not huge but they use the space well and have machines you wouldn\u2019t expect - rowers and a rack of kettlebells.\n\nService always very friendly - and generally has a personal touch.\n\nRecommended.
31/03/2019
Rated 1 out of 5 :
Hmm, where to start. I went with high expectations, and I guess I am not disappointed, but I would not bother to spend nigh on1, 000 for 2 nights in this hotel again.\n\nWithout a doubt this was a great location; right near Soho, Leicester Square, Piccadilly and more. And the service is one of the better customer focussed I have experienced for a Long time - as it should be anywhere and especially at higher prices. But if you find someone else books your room on your behalf, even a family member, and uses their name, you do not even get to use your Marriot points.\
26/03/2019
Rated 1 out of 5 :
The location of the hotel can't be beaten. The hotel itself is ok though - not remotely cheap and there are a few details that look better than they are in practice. The entrance is relatively small at ground floor- all the activity happens a bit higher up. Stylish looking and modern, but I couldn't figure out how to make the television work and spent ages looking for a charger point.
25/03/2019
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10/03/2019
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05/03/2019
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25/02/2019
Rated 4 out of 5 :
Hey MalcomRich88, \n\nThank you for your amazing comments. It is great to see our hard work paying off! \nWe can't wait to welcome you back.\n\nKind regards\n\nJakki\nW Insider.
25/02/2019
Rated 4 out of 5 :
Hey 223trevorp, \n\nso glad to hear you enjoyed our Tea.\n\nPlease come back and join us for a cocktail son.\n\nKind regards\n\nJakki\nW Insider.
24/02/2019
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23/02/2019
Rated 4 out of 5 :
Hey richwelf, \n\nso glad to read you enjoyed your recent stay with us.\nWe are in the process of refurbing our rooms, a great excuse to come and check out our new ones! \n\nlet us know next time you stay.\n\nKind regards\n\nJakki\nW Insider.
Milesfaster.co.uk customer reviews ↓
Rating out of 10: 1
Date stayed: October 2011
review: It all felt very good at the start, W hotel on Leicester square, in the heart of London and the wish of being treated like a VIP. God sake - It's a W hotel. But don't fool yourself - none of the staff make as if they know you. There is a restaurant, a bar and a nightclub there. When you are a hotel guest, you expect to have access to all of these facilities but there unless you book or ask the concierge to have your name on the guest list (for the nightclub) you have to beg to get in. at the restaurant, it's always "we'll try to do our best to get you a table" - hey guys I am a hotel resident and I need to eat!!!!!!!!!! For the nightclub, even if you leave your name at concierge, they tell you that you are not on the list - specially if you are coloured. at the bar, the waitress was good but the management can never get you a table. The essence of a five star service is all the staff knowing who their guest are and treating them properly. If they can't do that then no need to try and pitch in that league - call yourself a "rent a room place" with external services nearby. Very disappointed - will never go there again!!!!!!!
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