Brook Whitehall Hotel
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Customer Reviews For The Whitehall Hotel


Address: Church End, Broxted, CM6 2BZ, Nr Stansted, England, UK
This hotel has averaged a score of 3 out of 5 by 58 past guests
>>>Tripadvisor (ranked 1 of 1 for at TripAdvisor and rated 3 out of 5 from 58 reviews)

22/10/2015
Rated 5 out of 5 :
Liked: The staff was very nuce to us..
Disliked: Guest did not comment for this item.
19/10/2015
Rated 5 out of 5 :
Liked: excellent hotel. Pleasant helpful staff, great location, fine breakfast. We could not have wanted more
Disliked: Guest did not comment for this item.
16/10/2015
Rated 4.4 out of 5 :
Liked: Close to both Victoria rail and coach station ( about 5 -10 minutes walk ) but not on a main road so it is quite quiet. The rooms are spotlessly clean, classical wood furniture and the beds are very comfortable. The chef in the restaurant was not only a good cook but was very friendly. I highly recommend his cooking. Breakfast was efficiently served by two waitresses. Both the cooked and the buffet continental food were delicious. Overall the staff were pleasant and helpful and we enjoyed our stay.
Disliked: Guest did not comment for this item.
15/10/2015
Rated 5 out of 5 :
Liked: Friendly staff, great breakfast, close to Victoria Station and within walking distance of lots of attractions. some rooms are compact but very clean and overall good value for money for central London. Excellent communication on booking.
Disliked: What's not to like??
13/10/2015
Rated 4.2 out of 5 :
Liked: The guys on reception were very helpful and attentive. Excellent location to use as a base to move around all the major tourist sites as it's only a ten minute walk from Victoria underground. The area felt safe.
Disliked: Guest did not comment for this item.
11/10/2015
Rated 2.3 out of 5 :
Liked: I did not like it
Disliked: The lower ground bedroom was extremely noisy which made it difficult to sleep. The floor above the room creaked very loudly when people walked about and I could hear every word spoken by people in the room next door. The shower box was uncomfortably small.
23/12/2012
Rated 3.6 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
28/04/2012
Rated 5 out of 5 :
Liked: guest did not comment for this item.
Disliked: Guest did not comment for this item.
14/10/2012
Rated 2 out of 5 :
This is tragic was s wonderful hotel 20 years ago maybe ex head chef Gary Rhodes yes the Gary Rhodes could rescue it. It was a lovely hotel in its day and surely could be again. Money obviously needing to be spent on it.
17/04/2012
Rated 3.8 out of 5 :
Liked: Our room was brilliant, very comfortable and clean bed and pillows, nice and warm too, also large. The bathroom was a little tatty but didn't bother us. The hotel was lovely and just as expected, not really anything else to do at the hotel as the bar area is very small and no other areas of entertainment available
Disliked: Didn't seem that organised on booking in and making payments
12/04/2012
Rated 4.0 out of 5 :
Liked: The staff were very friendly and efficient. The food was great and the room was comfortable.
04/04/2012
Rated 2.7 out of 5 :
Liked: staff great, bent over backwards to help
Disliked: 1st time I've been in a single bed for 25 years it was our 25th anniversary, hotel had been informed of this when booked. two single beds pushed together is not a double bed was moved 3 bloody times in the one night, on the 2nd time our things were moved for us then we was informed.
16/02/2012
Rated 4.0 out of 5 :
Liked: The building; it's quiet location, though not the easiest to find; spacious and very comfortable room - all named after former Prime Ministers
Disliked: There's been a change of ownership very recently and we visited during a settling in time. It needs a bit of a re-stock in the bar/wine department. We hope it all gets smoothed out, as it's a great place and deserves full commitment from the new owners. In the right hands, this place could do really well.
24/01/2012
Rated 4.8 out of 5 :
Liked: Friendly welcome, good breakfast.
Disliked: Difficult to find from the airport. Postcode covers a wide area, which was confusing for satnav.
23/11/2011
Rated 4 out of 5 :
Liked: Really helpful staff - the lady was excellent-and food was very good
Disliked: Bit dated in bedrooms and you need to improve Wi-Fi service
18/10/2011
Rated 2.7 out of 5 :
Liked: Beds were very comfortable and the breakfast was good.
Disliked: In the Stansted flightpath, one person serving in the restaurant and having to tend the bar, so you had to go and find them when requiring bar service.
11/10/2011
Rated 4.0 out of 5 :
Liked: Near the airport, but in a beautiful countryside. The hotel is very characteristic, with spacious rooms and a nice garden all around. The restaurant is noteworthy, warmly furnished and with timber interiors. It also serves an excellent breakfast.
Rated 4 out of 5 :
Hotel in nice country setting and only 10 minutes from the airport. Rooms have large beds and all the usual facilities perfect for a nights stay. The only down thing about the hotel was the menu, it was ala carte but very limited choice.
Rated 2.5 out of 5 :
The room was incredibly hot, explained by the missing TRV on the radiator. Opening the window to allow some cool air in also allowed the smell of the boiler's exhaust fumes in. The boiler was really noisy and all These conspired to keep me from sleeping until about 2 am. The room was tatty, although the smell of paint suggested that it had recently been redecorated. Breakfast was good.
Rated 4 out of 5 :
The hotel was great, the staff were all friendly and very polite.
The room was great although a little tired in places. We had a meal in the restaurant in the evening which was very good, but the breakfast was a little disappointing, some of the food came almost cold.
But apart from that very good hotel
A Whitehall Hotel guest rated the stay as 3 out of 5 and said:
Was really un sure what this hotel would be like as have never flown from Stansted before and the reviews on here have been not very good so I was pleasantly surprise when we pulled up! The hotel and its grounds were stunning and we actually sat out in the garden and had lunch before we left for the airport. We were provided with a taxi to and from the airport which we waited no Longer than 10 minutes either end for (call the hotel from airport to be collected) the hotel being about 15mins from Stansted, couldn't have been any easier! The room that we stayed in was huge! The bed would easily have slept four and there was a double sofa bed for our teenage son! Ok so the hotel could do with a lick of paint here and there inside and a few floor boards creak but then its a character building not some modern Hilton hotel! Breakfast was wonderful the next day and was served by a really nice lady who couldn't do enough for you and kept checking you were ok or if you wanted more. Our car was left in the car park on site which was well lit and secure and we were not evan asked to leave our keys so we had no worries about it being left for the two weeks we were away. I would recommend this hotel to anyone who needs a great convieniently located hotel with airport parking to Stansted. Anyone who was not impressed with this hotel was perhaps expecting a little too much!! We normally stay at the Ifield Court Hotel when flying from Gatwick and this matched in comparrison to any of those who have stayed there.
Rated 4.1 out of 5 :
the room was very large and spacious
Disliked:  one table lamp broken the bathroom needed a new carpet it was very stained, bath panel broken, needed a complete new shower. television needed replacing unable to watch reception awful. Overall: the staff were excellent, very friendly, the food was very good breakfast and main meals. Lovely gardens very well maintained. the hotel is situated under the main flight path of Stansted airport.no night flights though.
Rated 4 out of 5 :
Hotel in nice country setting and only 10 minutes from the airport. Rooms have large beds and all the usual facilities perfect for a nights stay. The only down thing about the hotel was the menu, it was ala carte but very limited choice.
Rated 2.5 out of 5 :
The hotel is adequate although difficult to find and a fair way from the airport. I telephoned the hotel before arriving and was assured that transfer arrangements would be made on my arrival even though this would be late at night. I duly confirmed my requirements to the night porter when checking in. There was no sign of a taxi as requested at 8.30am the next morning and the hotel receptionist rang the taxi company to confirm the car was on its way. After three more calls it became apparent that the taxi company had not correctly actioned the booking, not the hotel's fault but little consolation when my flight was about to close! A car eventually arrived over 45 minutes after the requested time, luckily I made my flight after a mad scramble but only because it was delayed. The taxi company showed little concern for my plight and should have acted far more urgently in arranging for another car although if they had recorded the original booking correctly this would not have been necessary. Not prepared to take a chance in future!
Rated 4.5 out of 5 :
We booked a standard double room but was given a lovely large spacious room. Maybe this was because the hotel was very quiet, especially for a Saturday. The price included our evening meal and breakfast which was very good value for money due to the discounted booking, and also very enjoyable. It was not a large menu but included some very nice dishes. The only problem was finding someone to serve us at the bar during the middle of the afternoon but it certainly didn't spoil our stay.
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