F.A.Q. - USER GUIDE
 


I AM LOOKING FOR A FAMILY FRIENDLY HOTEL
HOW DO I MAKE A RESERVATION?
IS MY CREDIT CARD CHARGED IMMEDIATELY?
IS THE QUOTE PER PERSON OR PER ROOM
IS IT SAFE TO USE MY CREDIT CARD ON THE INTERNET?
MY CREDIT CARD IS NOT BEING ACCEPTED, WHY?
CAN I USE A DEBIT CARD?
CAN I SPECIFY ROOM LOCATION OR OTHER REQUESTS?
WHAT IF I WANT TO CANCEL MY RESERVATION?

I DON'T HAVE A CREDIT CARD. CAN I STILL MAKE A RESERVATION?
IS BREAKFAST INCLUDED IN THE RATE?

ABBREVIATIONS AND TERMS
BED SIZES, TYPES AND CONFIGURATION

WHAT IS YOUR PRIVACY POLICY?
I AM LOOKING FOR A FAMILY FRIENDLY HOTEL
Family friendly hotels will differ by individual hotel, required facilities and the ages of the children. Generally Marriott and Novotel hotels have earned a reputation for being family friendly .
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HOW DO I MAKE A RESERVATION?
Use any of the links on the site to find a hotel that you are interested in. When you are ready to obtain a real-time quote just click the link that will say "CHECK RATES". You can then browse the quotes for a selection of deals and rooms. If you would like to proceed to the actual booking stage just click the link that will say "BOOK IT" or "SELECT THIS ROOM". At this point you will be presented with an online form asking for your details and credit card number. This is a secure form and will display a padlock sign at the bottom of your browser. When you submit your details a confirmation screen will appear confirming your details. At this point please note the reference number presented onscreen. An email confirmation will also be sent at this time to the email address you have provided.
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IS MY CREDIT CARD CHARGED IMMEDIATELY?
For around 70% of the hotels/rates listed on milesfaster.co.uk you pay nothing until you arrive at the hotel. For the other 30% of the hotels listed on the website your payment is taken in full at the time of booking. All rates will specify whether payment is made in advance or at the hotel on the quote page with the hotel rate amount and rate description.
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IS THE QUOTE PER PERSON OR PER ROOM ?
Quotes are mostly per room unless stated as per person. For some of or inventory rates are per person and this is stated so on the rate page and again when clicking to book where the total for all occupants is shown.
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IS IT SAFE TO USE MY CREDIT CARD ON THE INTERNET?
Yes. When you send the credit card details on the internet the connection is encrypted and cannot be read by a third party. You will see a padlock sign at the bottom of your browser showing the connection is secure. Using a credit card on the internet is actually safer than using a credit card in a shop. One of the biggest problems with credit cards is cloning, and this done when someone physically copies the strip on your card. Also most major credit cards will give you 100% fraud cover on the internet. A further benefit of using your credit to pay for rates that are charged in advance, is that any problems arising at the hotel can be sorted through your credit card provider who is jointly liable.
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MY CREDIT CARD IS NOT BEING ACCEPTED, WHY?
There are a few possibilities:
You have not ticked the box specifying the card type.
Your card type is not accepted at the hotel.
The card expiration date precedes the reservation date.
You have reached your credit limit.
There is a computer error.
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CAN I USE A DEBIT CARD?

Unfortunately a debit card cannot be used to make a reservation.
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CAN I SPECIFY ROOM LOCATION OR OTHER REQUESTS?
If special requests are accepted by the hotel a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
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WHAT IF I WANT TO CANCEL MY RESERVATION?
Your email confirmation will contain a phone number, link or email address to request cancellation of your reservation. Cancellation policy differs with the hotel and rate/deal chosen. Deals involving advance payment are usually subject to a cancellation/amendment fee, this is clearly stated at the time of booking. Most hotels allow cancellation up to 24 hours beforehand without penalty and some will only charge one nights rate for missed bookings. Please check your confirmation email for these details if you have already placed a reservation or be sure to read the hotels/deal policy when choosing a rate if you are about to book. Please contact us if you are in any doubt to a particular policy. Contact Us
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I DON'T HAVE A CREDIT CARD. CAN I STILL MAKE A RESERVATION?
A valid credit card is needed to make a reservation. A debit card is not accepted.
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IS BREAKFAST INCLUDED IN THE RATE?

The large majority of our hotels include breakfast, this is stated in the rate description.
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ABBREVIATIONS AND TERMS

AAA Rate: Rates for members of the AAA association.
BB: Bed and Breakfast
CB: Continental Breakfast
Corporate Rate: a special rate for business travellers. You may asked to provide a business card or other ID as proof that you are a genuine business traveller.
EX: Excluding
HB: (half board) Breakfast and Dinner
PKG: Package
PROMO: Promotional rate 
RACK RATE: Standard internet rate open to all.
RO: Room only. Nothing else is included such as breakfast for example.
ROA: Room assigned on arrival. Lower rates that allow for the room type to be assigned only when you arrive at the hotel.
RUN OF THE HOUSE: (as above) Room assigned on arrival. Lower rates that allow for the room type to be assigned only when you arrive at the hotel.
SC: Self Catering
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BED SIZES AND TYPES 

Please note, a double bed is smaller than a queen bed, a queen bed is smaller than a king size bed.

Single = Room with one bed suitable for single traveller only.
Twin = One room with two single beds.
Double = Room with one bed suitable for two people.
Triple beds = Room with either a double plus a single or sofa bed, or three single These rooms are often not suitable for three adults but are appropriate for family bookings.
Family rooms = Room with a combination of beds suitable for four people including children. Rooms may have two double beds, or one double and two singles or four singles. Single beds may be sofa beds or fold away beds suitable only for children.
Standard = Type and configuration allocated on arrival. Configuration not guaranteed.
Standard Double (Double Occupancy) = either a Double bed or two twin beds. No configuration is specified and may be either type depending on allocation and availability.
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