Star Rating index - London Hotels




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PLEASE SELECT A GRADE:
Why do I not I see deluxe, tourist class and + rated hotels?
The UK does not have official ratings that carry deluxe, tourist or + rating tags. These are more often promotionally motivated tags added to a rating but we do not use them on this website. Star ratings are the only ratings used by the recognised rating bodies in the UK.

>>>Also see Tripadvisor top 30

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Half Board: Berjaya Eden Park offers breakfast+dinner option.
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UK HOTEL RATINGS EXPLAINED
Hotel ratings within the UK are not easy to understand. It would be very easy to see a hotel rating and assume that its an official rating and gives an accurate reflection of what to expect at the hotel. However the UK has no official system of ratings and there is no requirement within law to have a hotel independently assessed.  The most respected independent body for hotel assessments are the AA (automobile association) and the VisitBritain (also known as enoyengland.com and the result of a merger of British Tourist Authority and the English Tourism Council in 2003). These two bodies now use identical criteria (since January 2007) when assessing establishments (which was not always the case). The new ratings criteria is called the 'National Quality Assurance Standards' and is also used by Visitwales and Visitscotland. Along with the new scheme came a new classification of 'Metro', which signifies a full service hotel within a town or city centre but that does not provide dinner onsite.
However a hotel is required to signup to the AA or VisitBritain, requiring a fee payment, to be assessed. This leaves the door open for hotels to self assess, with the obvious bias involved. So why do hotels still volunteer for the scheme? Being part of the scheme means you will have your hotel promoted on the AA and visitbritain websites, you can use their name in promotional literature and you can show their sign on a plaque inside and outside your hotel with their rating. Several major brands are all self-assessed such as the Hilton and Holiday Inn.
Things have become even more muddy with star ratings now given to both hotels and guest houses. Previously guest houses were given a separate diamond rating but these are no longer given. So we now have a situation where the meaning of each classification depends on whether the establishment is a hotel or a guest house.



The criteria generally accepted guidelines for ratings are as follows:

Hotel assessment
:
1 star: Most rooms are en-suite. Dedicated area for breakfast each day and dinner most days. Staff should be courteous and offer and an informal but efficient service.
2 star: Every room must have private bathroom facilities. Dedicated area for breakfast each day and dinner most days.
3 star: Every room must have private bathroom facilities. Staff are expected to project a professional appearance. Dining room/restaurant expected to be open to both residents and non-residents.
4 star: Staff should be of a highly professional level with a uniformed appearance. Hotels interior areas should be well appointed. Dining room/restaurant expected to be open to both residents and non-residents and serves lunch along with a wine list.
5 star: Interior areas and bedrooms are expected to be luxurious, have superior services and staff are expected to be multilingual. Hotel is expected to have doormen and dedicated concierge staff.

Guest House Accommodation:
1 star: Minimum requirement for cleanliness, maintenance, staff services and hotel facilities. A cooked or substantial continental breakfast is available as an option to guests.
2 star: Staff should provide a courteous service. Hotel should have well maintained beds and serve a decent breakfast.
3 star: Warm welcoming staff.  Hotel should have well maintained beds and furnishings. Breakfast should be of  a good quality, there should be a range of options which should include freshly prepared and cooked offerings.  
4 star: Staff should provide a more intimate level of service. A minimum of 50% of bedrooms must have private bathroom facilities. Bedrooms should be well furnished and beds of a good quality. Breakfast should be of  a good quality, there should be a range of options which should include freshly prepared and cooked offerings. 
5 star: Top levels of service where nothing is too much trouble when it comes to guests requirements. Every bedroom should have its own private bathroom facilities. Highest quality beds and furnishings.  Breakfast should include specials/home-made dishes, high quality ingredients, and fresh local produce.
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